Community Housing Officer - Blaenau Gwent
- Blaenau Gwent
- £33,671 per year
- Permanent
- Full-time
- Deliver excellent customer service, being creative and innovative within your role.
- You will be responsible for an area which includes the tenancy and estate management, anti-social behaviour, safeguarding & tenancy sustainment, delivering a customer focused approach.
- Creating vibrant communities across Blaenau Gwent
- In your role you will continue to develop strong and effective working relationships with other teams both within the organisation and external partners to ensure tenants & customers receive an outstanding and seamless service.
- Work with all partners, both internal and external to the organisation, to identify when tenants are struggling to sustain their tenancy and ensure the appropriate support is offered. A wellbeing plan for persons deemed at risk of being unable to sustain their tenancy will be undertaken and monitored.
- Deal with breaches of contract (tenancy conditions), making decisions on appropriate actions to be taken. Where matters are unable to be resolved through other means, you will help in the preparation of the legal paperwork and where necessary represent them at a County Court.
- Undertake community inspections on a regular basis ensuring all areas such as gardens, open spaces and pathways are maintained in good order and are clean, and free of hazards taking the appropriate action to address issues identified.
- You will lead on identifying and project-managing neighbourhood improvements to agreed procedures, helping to maximise the level of tenant involvement.
- Tackle access issues for servicing, such as gas and electric, including where required legal action is required.
- Represent them at multi agency meetings including Safeguarding conferences, ensuring that you are compliant with the protocols and timely submission of information.
- Ensure you meet key housing performance targets.
- Comply with organisation confidentiality and information security policies at all times.
- Compliance with any Service Level Agreements, contracts that they have in place in relation to their service area.
- Observe and continually promote their Equality, Diversity and Inclusion Policy.
- The duties and responsibilities are difficult to define in detail and may vary from time to time without changing the general character of the duties or level of responsibilities entailed. The post holder is therefore expected to undertake such other duties as may be requested provided the general character of the duties or level of responsibility does not change.
- Knowledge of the social housing sector in Wales
- Tact and diplomacy
- Will need to be able to travel as part of the job, in a timely manner
- Experience in the social housing sector
- Experience of using Microsoft Office including Word, Excel & PowerPoint.
- Experience of using Northgate or a similar management system
- Experience of dealing with tenants and the public within the RSL sector
- Experience of legal work / court work
- Experience in the social housing sector
- Experience of using Microsoft Office including Word, Excel & PowerPoint.
- Experience of using Northgate or a similar management system
- Experience of dealing with tenants and the public within the RSL sector
- Experience of legal work / court work