IT Support Officer (Second Line – EUC)

Brent Council

  • United Kingdom
  • £43,299-46,512 per year
  • Permanent
  • Full-time
  • 12 days ago
Job Description:Salary range: £43,299 - 46,512 p.a. inc. London weightingContract: PermanentHours of work: 36 hours per weekLocation: Civic centre and other locations from time to timeIT Support OfficerBrent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.The Post
  • Support and maintain the existing End User Computing infrastructure for Brent, Lewisham & Southwark councils, and The Local Government Association.
  • Work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project related work, and provide cover for colleagues in other teams as and when required.
  • Accurately and clearly document fixes to technical issues, process/procedures and update all IT-related records to ensure colleagues can perform their duties using this documentation.
The PersonSuitable candidates to have:
  • Substantial experience of working in an IT specific role, ideally in a large enterprise environment using Microsoft IT services is required.
o Microsoft Active Directory, Intune, SCCM, Windows 10, Windows 11, RDHS, AVD, Windows 365, Azure and basic network skills
  • Excellent customer service skills
  • Excellent communication & documentation skills
  • Understanding of ITIL framework
  • Candidates should be dynamic, adaptable, self-motivating and a team player
In addition to your salary, you will also get to enjoy the following benefits:
  • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service
  • Very generous employer pension contribution
  • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided)
  • A wide range of family friendly policies such as parental leave
  • Access to affordable parking nearby
  • Access to our Zipcar scheme
  • Access to our Employee Assistance programme for free confidential counselling
  • Season ticket loan for public transport
  • Cycle to work scheme and good onsite facilities
  • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.
Closing date: 7 September 2025 (23:59)Additional InformationIf you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found .Brent has a positive approach to flexible working.As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on

Brent Council