Digital Transformation Analyst - KTP Associate
- Birmingham Solihull, West Midlands
- £38,000-41,000 per year
- Contract
- Full-time
Salary: £38,000 to £41,000 per annum
Contract Type: Fixed Term (28 months)Basis: Full Time
Closing Date: 23.59 hours BST on Sunday 14 September 2025
Interview Date: Monday 06 October 2025
Reference: 0641-25
Release Date: Wednesday 13 August 2025This Knowledge Transfer Partnership (KTP) project will transform Eye-Docs’ patient care and referral management by implementing a fully digital, integrated system. This transformation will position Eye-Docs as the preferred clinic for opticians and patients, driving growth and enhancing quality of care.Eye-Docs is a private ophthalmic clinic founded in 2002 to provide comprehensive diagnosis and treatment for all eye conditions. The clinic offers a consultant-only service, ensuring expert-led care for every patient. Eye-Docs specialises in a wide range of treatments, with the highest volume in cataract surgery, followed by age-related macular degeneration, oculoplastics, vitreoretinal procedures and other specialist interventions.Eye-Docs aims to drive its growth by increasing referrals from opticians, enhancing patient care, and improving operational efficiency through digital transformation. The KTP will focus on: * Digital Integration: integrate Midlands Connect Portal (MCP) with Salesforce to create a seamless, two-way communication platform for opticians to refer and co-manage patients.
- Optician Engagement: enhance optician digital proficiency to accelerate the use of MCP for digital patient co-management.
- Data Analytics: establish a structured framework for data collection and analysis to enable data-driven decision-making.
- Operational Efficiency: replace manual workflows with automated processes to streamline patient management and referrals.
- Experience of leading or as a part of a team delivering IT project to internal or external clients
- Experience or knowledge of building, maintaining and optimising web applications using PHP and MySQL, including API development, database design, queries and performance optimisation.
- Experience of interpreting business requirements and transforming data into actionable insights.
- Experience or understanding of predictive analytics models in business environment, including forecasting trends based on CRM data.
- Communication and interpersonal skills when working with internal teams, key clients and other stakeholders.
- Highly motivated and a keen interest in digital transformation in healthcare.
- Experience of delivering IT project in healthcare.
- Ability to manage strategic change in a complex and dynamic business environment.
- Collaborate with internal and external stakeholders, particularly opticians, to interpret user and data requirements in a complex clinical environment using an iterative and data-informed approach.
- Collect and analyse data effectively and accurately, and identify key data points for reporting and visualisation.
- Identify and establish best practices in the patient pathway and referral network through utilisation of descriptive analytics.
- Use predictive analytics and machine learning to drive decision-making, leveraging insights across Eye-Docs functions (e.g. marketing, clinical team) to inform operational and strategic change.
- Move Eye-Docs and optician practices from low to advanced digital maturity.
- Ensure effective demand management while balancing organisational capacity for a scalable approach.
- Balance time and resources effectively to implement a complex and iterative project, requiring an agile approach to implementation.
- Encourage ongoing innovation by embedding new skills across the company, ensuring a legacy capability within Eye-Docs.
- Strong interpersonal skills.
- Strong communication and presentation skills. The ability to work within a cross-disciplinary project team.
- Leadership and maturity of communication and organisation skills to deliver the KTP project and ensure it achieves agreed milestones and objectives.
- Ability to work independently and use initiative.
- Strong desire to pursue innovative approaches and pathways.
- Ability to work closely with all stakeholders and establish an effective knowledge transfer process in the company.
- Up to £4,667 for personal and professional development for the duration of the project
- Travel budget allocation to visit clients and attend relevant events
- Annual leave (25 days p/a)
- Professional support and mentorship
- Mental Health and wellbeing support: