Practice Manager

NHS

  • West London
  • Permanent
  • Full-time
  • 8 days ago
Golborne medical Centre is aiming to recruit a full time Practice Manager who has extensive experience of human resources and managing teams.The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB.The practice manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service.The post holder will report directly to the Partners.The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, GP Assistants), reception and administration teamsMain duties of the job
  • Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Line management of all clinical and administrative staff
  • Managing contracts for services to be delivered by ICB, PCN and Borough
  • Coordinating the review and updating of practice policies and procedures
  • Coordinating and leading the compilation of practice reports and practice development plan
  • Managing the financial elements of the practice, including budgets, in conjunction with the partners and practice book-keeper. Ensure all financial claims are submitted in a timely fashion
  • Working with the team to achieve all QOF targets, all local commission services targets and enhanced service targets
  • Attendance on behalf of the practice at external meetings with ICB, Federation, Borough and PCN
  • Managing complaints effectively and in line with practice complaint policy
  • Ensuring compliance with employment legislation and dealing with disciplinary issues
  • Oversee the management of the premises, including health and safety aspects such as risk assessments and training with support of a premises manager
  • Ensuring compliance with IT security and Information Governance
  • Ensuring all staff have the appropriate level of training to enable them to carry out their roles and responsibilities
  • Ensure staff files are in line with the requirements of the CQC
About usWe are a GP practice in West London. We look after patients and have 4 partners. The practice is currently situated in a purpose built premises and will be expanding its premises. We are committed to providing comprehensive high quality medical care through an efficient friendly practice team consisting of a wide range of healthcare professionals.We are in the PCN which is the highest performing PCN for patient satisfaction in North West London.There are staff working in the practice, some employed directly and some employed by the PCN/Federation and working in the practice. We are also a teaching practice.DetailsDate posted26 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Flexible workingReference numberA3636-25-0005Job locations12 - 16 Golborne RoadLondonW10 5PGJob descriptionJob responsibilitiesGolborne Medical Centre is aiming to recruit a full time Practice Manager who has extensive experience of human resources and managing teams.The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB.The practice manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service.The post holder will report directly to the Partners.The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, GP Assistants), Job descriptionJob responsibilitiesGolborne Medical Centre is aiming to recruit a full time Practice Manager who has extensive experience of human resources and managing teams.The Practice Manager will be responsible for overseeing the success of the practice through knowledge of its finances, operations, its people and its governance. The post holder will be responsible for developing the strategy with the partners and for agreeing annual plans and related action plans for people, finance and partnership working. This role is pivotal in delivering all the services required by us under our contract with NHS England and NWL ICB.The practice manager will provide strategic leadership to the overall management team and is responsible for ensuring managerial cohesion in line with the strategy and business plan and for providing guidance to the partners and managers in ensuring all elements of the business meet their aims in relation to quality, statutory obligations, financial stability and excellent patient service.The post holder will report directly to the Partners.The post holder will also provide day-to-day support to the Partners regarding the management of quality, risk, incidents and complaints, and line manage the salaried GPs, Allied Healthcare Professionals (e.g. Nurses, Healthcare Assistants, Pharmacists, Physician Associates, GP Assistants),Person SpecificationExperienceEssential
  • Essential criteria
  • Experience of managing teams Experience of working with the general public Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Experience of chairing meetings, producing agendas and minutes Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning & organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff
Desirable
  • Desirable criteria
  • Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a health care setting Experience of managing large multidisciplinary teams NHS / Primary Care General Practice experience Relevant health and safety experience System 1 /TPP experience
Personal QualitiesEssential
  • Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive, and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Disclosure Barring Service (DBS) check Always maintains confidentiality
Desirable
  • Flexibility to work outside of core office hours when necessary (e.g. when CQC visit booked)
QualificationsEssential
  • Qualifications
  • Essential criteria
  • A level standard or equivalent Good standard of education with excellent literacy and numeracy skills Leadership and / or Management Qualification or equivalent experience
Desirable
  • Desirable criteria
  • Qualification in Healthcare Management Qualification in HR management
Person SpecificationExperienceEssential
  • Essential criteria
  • Experience of managing teams Experience of working with the general public Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects Experience of workforce planning, forecasting and development Experience of chairing meetings, producing agendas and minutes Ability to exploit and negotiate opportunities to enhance service delivery Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Excellent leadership skills Strategic thinker and negotiator Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning & organising) Ability to network and build relationships Proven problem solving & analytical skills Ability to develop, implement and embed policy and procedure Ability to motivate and train staff
Desirable
  • Desirable criteria
  • Experience of managing accounting procedures including budget and cash flow forecasting Experience of working in a health care setting Experience of managing large multidisciplinary teams NHS / Primary Care General Practice experience Relevant health and safety experience System 1 /TPP experience
Personal QualitiesEssential
  • Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive, and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Disclosure Barring Service (DBS) check Always maintains confidentiality
Desirable
  • Flexibility to work outside of core office hours when necessary (e.g. when CQC visit booked)
QualificationsEssential
  • Qualifications
  • Essential criteria
  • A level standard or equivalent Good standard of education with excellent literacy and numeracy skills Leadership and / or Management Qualification or equivalent experience
Desirable
  • Desirable criteria
  • Qualification in Healthcare Management Qualification in HR management

NHS