Senior Field Customer Support Specialist

Waters

  • Scotland
  • Permanent
  • Full-time
  • 5 days ago
Overview
  • Are you looking for an impactful role for a fast-growing company that helps advance science and human well-being?
  • Would you like the freedom of being field based where no day is the same and you get the opportunity to become a trusted advisor to our customers?
  • Are you looking for lots of opportunities to grow, develop, learn, and progress in your career?
  • Do you want to work for a global best-in-class, innovative technology organization who are highly focussed and committed to Diversity, Equity, and Inclusion?
If your answers are yes, then we would love to hear from you!At Waters, we design and manufacture innovative products, solutions, and services to help our customers solve their scientific challenges. The people who work for us make a real difference in solving problems that matter, they are passionate and proud of their work and accomplishments, making Waters a great place to work.As a Field Customer Support Specialist, you will support customers across a wide variety of lab-based scientific business sectors meaning your role is very diverse and interesting, no two days are the same!With Waters being a Global Organization, there are endless opportunities for you to learn, grow and develop. Many of our team members have advanced their careers either in their current roles or moving into different parts of our business such as applications support, sales, global support, and leadership.ResponsibilitiesSo, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:
  • Install, qualify, validate, calibrate, maintain, and repair Waters systems.
  • Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
  • Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
  • Manage customer expectations by communicating work performed and providing follow-up plans if required.
  • Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.
To help achieve the above, you will get the best possible training, be supported by a fantastic team, and embark on a continuous learning and development pathway.QualificationsWho are we looking for?
  • We ask that you are interested in science, problem-solving, service, and people!
  • You could have a laboratory, analytical, chemistry, or engineering background.
  • It’s important that you are flexible and enjoy variety in your role as well as being able to build trusted relationships with our customers.
Waters recognizes that there is an under-representation of people from diverse backgrounds within STEM careers and we recognize some groups face marginalization through the job application process. As an inclusive employer, we welcome applications from everyone; you don’t need to meet all the requirements of the role – if you feel you can add value to our business, we want to hear from you.RewardsIn return, we offer a highly competitive, market-leading benefits package for our employees:
  • Flexibility - We offer a lot of flexibility within your day both with your time and tasks.
  • Great Opportunities for growth, development, and progression
  • Competitive salary and incentive
  • Company Car
  • Wellbeing Programs and Services, Employee and Family Assistance Program (EAP)
  • Private Health Care
  • Strong pension contribution
  • Employee Insurance (Life Insurance, Accident Insurance, Disability Protection, Global Business Travel Accident Insurance)
  • Paid Annual Leave (5 weeks) plus statutory days
  • Maternity & Paternity Leave
  • Education/Tuition Reimbursement where applicable
  • Social events on the calendar
  • Great working environment surrounded by great people
Company Description(NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Waters