Business and Customer Support Specialist
- Angus
- £42,262 per year
- Contract
- Full-time
📍 Angus, DD8 1AN (Hybrid)
🕒 36.25 hours per week
💷 £42,262.08 per annumWe're looking for a Business and Customer Support Specialist to lead improvements in customer experience, information management, and service delivery. You'll act as a subject matter expert, managing projects, driving change, and ensuring customers remain at the heart of everything we do.Key Responsibilities
- Lead customer experience initiatives and resolve escalated issues.
- Design and implement data and information management solutions.
- Monitor budgets and provide financial guidance.
- Coordinate and evaluate change projects.
- Use data insights to shape decisions and improvements.
- Lead teams and support colleagues to deliver positive outcomes.
- Qualified to SCQF level 9 or with substantial equivalent experience.
- Strong knowledge of relevant legislation and policy.
- Experienced in leading people and projects in a customer-focused environment.