Service Scheduling Specialist
- Chesterfield, Derbyshire
- £35,000 per year
- Permanent
- Full-time
- £35,000 - £42,500 depending on experience
- Chesterfield on site
- Engineering sector
- Focus on planning and arranging works for field based engineers
- Manage service and maintenance workload 1 month in advance, planning works for field based engineers against customer contracts
- Plan suitable routes for engineers, maximising efficiency around completing work and minimising travel requirements where possible
- Improve 1st time fix and workload completion by providing engineers with all information and equipment required
- Identify ways to reduce costs and time specific to servicing and repairs, through process and procedural improvement
- Proactively plan works for up to 30 field based engineers in line with contractual agreements and SLA's
- Manage and optimise all available resource to ensure SLA's are achieved, proactively identifying and mitigating issues moving forward
- Identify common issues through route cause analysis and drive positive change to reduce / minimise issues
- Work closely with the service manager to improve process and procedures focused on improving efficiency, reduce costs and improve customer satisfaction
- Manage reactive breakdown by amending workload plans and re-assigning workload, to ensure pre planned and reactive works are carried out within SLA's
- Experience planning and assigning engineer workloads
- Understanding of route planning
- Ability to work in a time sensitive environment
- Logical thinking approach
- Highly organised individual