Customer Service Representative
- East Riding of Yorkshire
- Permanent
- Full-time
We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Dry Bulk team. In this key role, you'll be the trusted partner for your customers-managing their requests from the transport order right through to delivery. You'll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.In this dynamic role, you'll:Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.VereistenSuccessful candidatesAs Customer Service Representative, you'll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business.The ideal candidate will have:Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.Outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.A growth mindset - eager to learn, open to feedback, and motivated to pursue ongoing training and professional developmentWhat we offer:
At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:A culture built on trust, ownership, and responsibility, where your contributions truly matter.A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.Opportunities for professional growth and personal development, supported by tailored training programmes.A competitive benefits package, including:Excellent pension and life assurance schemes33 days of annual holiday, including bank holidaysCycle-to-work schemeAccess to our Benefit Hub for exclusive perks and discountsComprehensive support and Employee Assistance ProgrammeA workplace that values ambition, innovation, and collaboration - while never losing sight of the importance of enjoying what we do.Sounds good? Apply now!
Want to know more? Contact Sarah Langridge, People & Culture Co-ordinator ( ) or apply directly via the button below.Op locatie
- Hull, East Riding of Yorkshire, Verenigd Koninkrijk