At ERIKS UK&I, our Sales Offices are the frontline of our business—where expert knowledge meets exceptional customer service. They play a vital role in connecting our customers, suppliers, and internal teams to ensure the smooth delivery of products, engineering services, and solutions that keep industry moving.To support to our continual growth we have an exciting role in our Sales Shared Services Team located at our FCE in Oldbury.This role is part of the team that's leading a UK&I-wide initiative focused on enhancing customer experience through innovation, embedding technology at the heart of our operationsIf you’re passionate about technology, thrive in a fast-paced, customer-centric environment, and want to be part of a forward-thinking team, this is your opportunity to shape the future of customer service at ERIKS.Job Location: Oldbury – FCEAbout the Role:Initiating, developing, and maintaining customer relationships.Establishing customer requirements.Utilisation of system workplaces for quotation and order delivery.Preparing and submitting customer quotations on push products and services by only using ERIKS managed product references.Ensure a robust follow up of all quotations to handle objections and win the order.Order processing and fulfilment.Providing basic levels of technical support to customers on the products/services available from ERIKS (Full training provided).Introducing customers to new products/services.Conducting powerful Golden Hour phone calls to customers using the training and direction provided.Providing market leading levels of customer service.Working Hours:Mon - Fri: 08:30am – 17:30pmTotal Hours: 40Breaks: 60 minsKey Skills, Experience & Requirements:Knowledge of how an ERP system works.Preferred knowledge of the MRO industry, its customers and types of products used.Some knowledge of competitor landscape and services.Experience gained in a similar industry would be an advantage.What’s in it for you?Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work:Time Off That Works for You25 days’ annual leave + bank holidaysOption to buy up to 5 extra days1 paid wellbeing day per yearHealth & WellbeingComprehensive Employee Assistance Programme with 24/7 emotional, financial, and legal supportVirtual GP access, counselling, nutrition & fitness coaching, physiotherapyMedical second opinions, lifestyle coaching, and wellness discountsSecurity & SupportCompany sick pay from day oneContributory pension schemeGroup income protection (after qualifying period)Life assuranceExtra PerksCycle to Work schemeEnhanced Maternity, Paternity & Adoption leaveFertility leave and supportWho are we?We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.So… what are you waiting for?Let’s build something remarkable together.ERIKS is an Equal Opportunities Employer.
