Systems Support Officer

NHS

  • Newport
  • £27,898-30,615 per year
  • Permanent
  • Full-time
  • 6 hours ago
An exciting opportunity has arisen within the NHS Wales Shared Services Partnership (NWSSP) Scan4Safety Team.To manage and promote the continued development and attainment of key performance indicators and quality objectives through the provision of operational management and strategic information reports to all levels of management on behalf of NHS Wales Shared Services Partnership.To manage and maintain the All Wales Scan for Safety (S4S) roll out programme and provide daily support for the SupplyX system ensuring functionality is maximised and Common Operating Procedures are managed and adhered to with responsibility for Order Management, Inventory and System Administration.All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.Main duties of the jobTo assist the Senior Supply Chain Analyst in the achievement of targets in line with the NWSSP Business Plan and Procurement Strategy by the timely provision of accurate reports, KPI's and other unscheduled reports.Give support and exercise judgement, problem solving and analysis skills in identifying the most appropriate electronic means of ordering to suit customer needs to ensure maximum efficiencies are achieved through the SupplyX system.To manage and interrogate the SupplyX system on trends in customer and staff activity, ensuring accuracy and highlighting any notable changes to the department manager for consideration.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.About usAt NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers.Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.DetailsDate posted03 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,898 to £30,615 a year per annumContractPermanentWorking patternFull-timeReference number043-AC153-0925Job locationsAlder House / Imperial ParkCwrt Alder, St Asaph Business Park / Celtic Way, CoedkernewSaint Asaph / NewportLL17 0JLJob descriptionJob responsibilitiesTo assist the Senior Supply Chain Analyst in the achievement of targets in line with the NWSSP Business Plan and Procurement Strategy by the timely provision of accurate reports, KPIs and other unscheduled reports.To train and support SupplyX end users throughout Wales basis in line with Policies and Procedures.To assist with the implementation and management of a Supply Chain COM ensuring all R&D points are included.To manage the day to day operation of the S4S system and staff.Give support and exercise judgement, problem solving and analysis skills in identifying the most appropriate electronic means of ordering to suit customer needs to ensure maximum efficiencies are achieved through the SupplyX system.To manage and interrogate the SupplyX system on trends in customer and staff activity, ensuring accuracy and highlighting any notable changes to the department manager for consideration.To be responsible for updating systems, ensuring they are compliant with the departments operating and administrative policies and procedures and performance indicators.To manage and record daily staff activities and performances highlighting any areas for improvement and ensuring appropriate measures are applied to provide support for any training needs.To effectively communicate with users/departments regarding the use of the Inventory/Order Management/SupplyX system and recommend process changes where necessary.To manage PADRs ensuring participation and understanding of all staff.To manage staff rotas for SupplyX ensuring all wards and departments are adequately covered.To be responsible for allocating and approving annual leave for staff and maintaining adequate staffing levelsTo manage staff sickness in line with the NWSSP Sickness and Absence Policy.To deliver and manage SupplyX Training programme to all new staff in NWSSP and selected Health boards to defined timescales as part of the project plan.To manage the SupplyX auditing programme.To manage throughput information for SupplyX highlighting changes in trend and recommending changes to the Ward Manager.To manage the analysis of the transport fleet highlighting any anomalies to the relevant department manager.To develop and document all new procedures for Oracle FMS and SupplyX, maintaining an effective library of information including step-by-step training documents where necessary.To work with Version1 and Omnicell to resolve identified problem areas and facilitate their prompt resolution.To manage the non-stock ordering process ensuring all information input is accurate and in line with the procedure and to ensure robust filing system are established and maintained.To manage customer pricelists ensuring they are accurate and updated on a regular basis.To manage new customers within SupplyX and to manage the creation/amendment/deletion of items used in SupplyX.To write data load programs and manage all bulk loading of data into SupplyX.To ensure all KPIs are available at the end of each month for Senior Management review.To manage SupplyX upgrade testing and liaising closely with Senior Managers and other SupplyX groups and support teams.You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job descriptionJob responsibilitiesTo assist the Senior Supply Chain Analyst in the achievement of targets in line with the NWSSP Business Plan and Procurement Strategy by the timely provision of accurate reports, KPIs and other unscheduled reports.To train and support SupplyX end users throughout Wales basis in line with Policies and Procedures.To assist with the implementation and management of a Supply Chain COM ensuring all R&D points are included.To manage the day to day operation of the S4S system and staff.Give support and exercise judgement, problem solving and analysis skills in identifying the most appropriate electronic means of ordering to suit customer needs to ensure maximum efficiencies are achieved through the SupplyX system.To manage and interrogate the SupplyX system on trends in customer and staff activity, ensuring accuracy and highlighting any notable changes to the department manager for consideration.To be responsible for updating systems, ensuring they are compliant with the departments operating and administrative policies and procedures and performance indicators.To manage and record daily staff activities and performances highlighting any areas for improvement and ensuring appropriate measures are applied to provide support for any training needs.To effectively communicate with users/departments regarding the use of the Inventory/Order Management/SupplyX system and recommend process changes where necessary.To manage PADRs ensuring participation and understanding of all staff.To manage staff rotas for SupplyX ensuring all wards and departments are adequately covered.To be responsible for allocating and approving annual leave for staff and maintaining adequate staffing levelsTo manage staff sickness in line with the NWSSP Sickness and Absence Policy.To deliver and manage SupplyX Training programme to all new staff in NWSSP and selected Health boards to defined timescales as part of the project plan.To manage the SupplyX auditing programme.To manage throughput information for SupplyX highlighting changes in trend and recommending changes to the Ward Manager.To manage the analysis of the transport fleet highlighting any anomalies to the relevant department manager.To develop and document all new procedures for Oracle FMS and SupplyX, maintaining an effective library of information including step-by-step training documents where necessary.To work with Version1 and Omnicell to resolve identified problem areas and facilitate their prompt resolution.To manage the non-stock ordering process ensuring all information input is accurate and in line with the procedure and to ensure robust filing system are established and maintained.To manage customer pricelists ensuring they are accurate and updated on a regular basis.To manage new customers within SupplyX and to manage the creation/amendment/deletion of items used in SupplyX.To write data load programs and manage all bulk loading of data into SupplyX.To ensure all KPIs are available at the end of each month for Senior Management review.To manage SupplyX upgrade testing and liaising closely with Senior Managers and other SupplyX groups and support teams.You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TracPerson SpecificationData ManagementEssential
  • Experience in data management role (Demonstrate use of excel)
Desirable
  • Data management role with an Inventory Management Systems (Oracle/SupplyX/Other)
Customer ServiceEssential
  • Demonstrate experience of working with a wide range of users/customers/clients
Desirable
  • Demonstrate experience of working in a healthcare setting
Person SpecificationData ManagementEssential
  • Experience in data management role (Demonstrate use of excel)
Desirable
  • Data management role with an Inventory Management Systems (Oracle/SupplyX/Other)
Customer ServiceEssential
  • Demonstrate experience of working with a wide range of users/customers/clients
Desirable
  • Demonstrate experience of working in a healthcare setting

NHS