Recruitment Support Officer- Newport
- Newport
- £12.60 per hour
- Temporary
- Full-time
Duration: 12 months (Potential Extension)Are you looking to build your career in a dynamic and supportive environment? My client is recruiting Recruitment Support Officers to join their team. This is a fantastic opportunity to work on meaningful Central Government recruitment campaigns while gaining hands-on experience in a high-volume, service-driven environment.What You'll Do:
- Be the first point of contact for applicants and hiring managers
- Handle incoming calls, live chats, and emails related to recruitment processes
- Support internal teams by gathering information from applicant tracking systems and escalating more complex queries
- Deliver exceptional customer service and support throughout the candidate journey
- Maintain accurate records and ensure compliance with processes
- Highlight and contribute to service improvements
- Collaborate closely with team members to ensure service level agreements (SLAs) are consistently met
- Hybrid working: 2 days in-office (currently Thursday & Friday), 3 days from home
- Office Location: Newport
- Working hours: Monday to Friday, 8:00 AM - 6:00 PM (flexible shift rota within these hours)
- On-the-job training provided (no formal classroom training required)
- Continuous support and guidance from experienced colleagues and line managers
- Excellent communication and interpersonal skills
- High level of accuracy and attention to detail
- Ability to work effectively in a team
- Strong customer service focus with a professional manner
- Organisational skills and the ability to multitask
- Problem-solving mindset with a proactive attitude
- Comfortable navigating internal systems and following structured processes
- Numeracy and data entry skills
- Experience in a contact centre or customer service environment (preferred, not required)