IT Support Analyst

Morson Talent

  • London
  • £300-400 per day
  • Permanent
  • Full-time
  • 1 day ago
  • Location: City of London, Greater London, England
  • Salary: £300 - 400 per day
  • Category
  • Sector:
  • Contract type Contract
  • Consultant: Alexander Adams
IT Support Analyst - Investment Management - PermanentOur client, a leading Investment Management firm based in the City of London, are looking for an IT Support Analyst to join them on an initial 6-month contract. This is a great opportunity to play a key role in providing IT support and contribute to the implementation of IT projects within a fast-paced, professional environment.Key responsibilities:
  • Provide 1st and 2nd line technical support and triage of incidents reported by the Service Desk.
  • Accurately log all support requests and faults in the IT ticketing system, ensuring timely updates and resolutions.
  • Diagnose and resolve both software and hardware issues across all key platforms and in-house applications
  • Oversee third party works at datacentres and carry out maintenance and hardware installations where necessary.
  • Support the delivery of key projects and initiatives working closely with both internal technical teams and external vendors.
Key experience required:
  • Minimum 5 years in a user facing technology support role.
  • Advanced knowledge of IT systems, applications, and processes of a Windows environment.
  • Prior experience supporting Front Office and VIP users.
  • Strong communication skills with the ability to explain technical concepts to non-technical staff in a clear and friendly manner.
  • A proactive and collaborative approach to problem-solving and team support.

Morson Talent