Propositions Lead - iD Mobile
- London
- Permanent
- Full-time
Permanent
Full Time
Grade 3We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.2 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.As a Propositions Lead, you’ll help shape and deliver our strategy across both Pay Monthly and Pay As You Go (PAYG). You’ll support the Propositions Manager in evolving our PAYG offer and contribute to wider projects that grow our customer base and build loyalty. Working closely with teams across the business, you’ll spot opportunities, shape ideas, and turn them into clear, customer-focused propositions. You’ll use customer and market insight, apply a strong commercial lens, and bring a solid understanding of the technology and products needed to make them a success.Key Responsibilities:
- Develop compelling propositions that support iD Mobile’s commercial goals, using customer and market insight to shape ideas across Pay Monthly and Pay As You Go
- Work with the Propositions Manager to build and present a clear, prioritised roadmap
- Identify and target the right customer segments by working closely with teams across the business
- Help shape business cases with clear objectives and KPIs ahead of launch
- Work with Operations, Customer teams and third parties to understand the products and technology needed to deliver each proposition
- Define clear business rules and requirements with the Business Change team to support delivery
- Map customer journeys with the Customer team to ensure a smooth and consistent experience
- Feed into the go-to-market process to support the launch of new propositions
- Keep the proposition roadmap up to date and share changes with relevant stakeholders
- Support the refresh and ongoing development of our Pay As You Go proposition
- Background in propositions or product development is essential
- Telco experience is a plus
- Comfortable working with commercial data, customer insight and feedback to shape decisions
- Strong interpersonal skills and confident working with stakeholders across multiple teams
- Creative problem-solver who can think differently and bring new ideas to life
- Passionate about new technology and keeping up with the latest trends
- Innovative, curious, and always looking for ways to improve the customer experience
- 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
- Life Assurance
- Fantastic colleague discounts on Tech with Currys and iD Mobile
- Hybrid working (with an expectation to meet in person 2-4 times per month)