Temporary Operations Executive

Heidi

  • Bristol Area
  • £26,000 per year
  • Permanent
  • Full-time
  • 6 days ago
About HeidiHeidi was born to make it easy for more and more people to discover the power of the mountains. We burst onto the ski holiday market in 2018 (formally known as Ski Zoom) and have seen exponential growth.The company came from a desire to fix the lack of flexibility in the winter ski market. We help skiers and mountain lovers discover resorts that are hidden gems alongside the classics, and our clever tech is helping them to do it in a way that suits them best. We’re a youthful, challenger brand, with an awesome culture, and we’re shaking up a very traditional ski/mountain holiday industry.Looking to the future, we have huge ambitions for growth. In 2024 we grew by 64% and expect to grow even more in 2025. Having come 63rd in the Times top 100 fastest growing UK companies, and shortly after securing £5 million investment, we are in a prime position to achieve our goals. But key to that is also growing the Heidi team with even more brilliant people than we have now. So we are looking for someone who will be fundamental to the success of our vision and is excited to help us drive that forward.The RoleWorking within our friendly Operations Team in our lovely office on Queen Square, you'll be part of the team responsible for making sure all our holidays run smoothly.We’ve got big goals this season to grow our booking numbers by 40% and it will be down to you and your team to ensure that all the products that make up our customers’ holiday packages are booked correctly and for the right price. This role is a temporary position ideally starting as soon as possible and finishing in mid-April with the opportunity to extend for top-performers.What you’ll be doing
  • Fulfilling accurately and efficiently all elements of our customers’ package holidays.
  • Liaising with the Sales and Customer Support Teams and our suppliers to ensure all bookings, post-booking requests and amendments are correctly fulfilled.
  • Managing our supplier inbox to ensure all post-booking queries are dealt with effectively and payments are made on-time.
  • Supporting the Supply Production Team with supplier rate loading.
  • Taking out-of-hours on-call shifts on an equitable rota basis.
  • Muck in where needed on other tasks. We're a small team with big goals and lots to do and there'll be times when there are all hands on deck.
What you’ll bring
  • Great communication skills.
  • A positive mindset.
  • Excellent data entry skills with a keen eye for detail.
  • Logical approach to problem solving and task prioritisation.
  • A flexible approach to work, and being OK with the ambiguity that comes with working in a fast-growing company (we’ve doubled in size year after year and plan to do the same this year).
  • Willingness to work weekends and bank holidays.
The interview process * TA Screen (30 mins) with Luke (our recruiter); Louise (Head of Customer Support and Operations) or Gemma (Operations Team Leader).
  • Onsite Interview (90 mins) with Tamsin (Supply Production Manager) and Gemma.
  • Culture interview (30 mins) with Alexander (Co founder).
Why work with us?
  • £26,000 salary
  • 33 days paid annual leave (including Bank Holidays) + 4 paid “me days” (prorated)
  • A chance to build something great and work with a fantastic bunch of people.
Our Commitment to inclusive hiringWe want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to age, sex, ethnicity, religion, sexual orientation, gender identity, family or parental status,national origin, veteran, neurodiversity status or disability status.

Heidi