PT - Customer Service Advisors
- Belper, Derbyshire
- £13,286 per year
- Permanent
- Part-time
Location: Belper, Derbyshire
Start Date: 6th OctoberAre you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.Key Responsibilities:Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.Work Schedule:20 hours per week10am - 2pm shift, 5 days out of 7. * In every 6 week rotation you would be required to work 2 Saturdays and 1 SundayMinimum Requirements:Proven customer service experienceGCSE Grade 4 (C) or equivalent in EnglishGood knowledge of Microsoft applications and web-based platformsPrevious contact centre experience is preferred, but not essentialRewards and Benefits:Comprehensive Training: 4-week training program to ensure you're fully prepared for the roleAnnual Bonus: Performance-based bonus schemeAnnual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu)Pension Scheme: Company contributes 7%, employees contribute 1%Employee Assistance Programme: Support for both personal and professional mattersHealth Benefits: Free flu jabs and eye testsOn-Site Amenities: Subsidised bistro and coffee shopEmployee Benefits Hub: Access to discounts and offersThis is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today!Brook Street NMR is acting as an Employment Agency in relation to this vacancy.