Customer Service Advisors

Brook Street

  • Belper, Derbyshire
  • £26,570 per year
  • Permanent
  • Full-time
  • 17 days ago
Job DescriptionBrook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 6th October.Key Responsibilities:
  • Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
  • Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
  • Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.
Hours of Work:
  • Full-time: 39.5 hours per week.
  • Office based in Belper
  • Shift Pattern:
  • Monday to Friday: Between 8am - 6pm
  • Saturday: 8am - 3pm
  • Sunday: 8am - 12pm
Minimum Requirements:
  • Proven customer service experience.
  • GCSE Grade 4 or equivalent in English.
  • Good knowledge of Microsoft applications and web-based platforms.
  • Previous contact centre experience is preferred but not essential.
Rewards and Benefits:
  • Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
  • Annual Bonus: A bonus scheme based on performance.
  • Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
  • Pension Scheme: Company contributes 7%, and employees pay 1%.
  • Employee Assistance Programme: Support for personal and professional matters.
  • Health Benefits: Free flu jabs and eye tests.
  • On-Site Amenities: Subsidised bistro and coffee shop.
  • Employee Benefits Hub: Access to additional discounts and offers.
This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Brook Street