Sales, Meetings and Events Executive

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

• As a member of the Reservations / Conference & Events Team maximise conversion and revenue for rooms and meeting room sales
• To support the Refer & Reward system for the hotel – training for new team members, monthly updates to the team, updating Salesforce and preparing the revenue report for the DOS to approve payment to the team members
• To support the DOS with marketing initiatives, posters, special offers, 3rd party platforms and any additional activities relating to marketing as set by the DOS.
• Commercial planning with the DOS for future activities
• Update Salesforce, data entry, enquiry completions, complete showrounds and attend appointments if the DOS is not available.
• To support the DOS with Social media activities, content and planning
• To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel
• Identify and pursue new business opportunities to drive room bookings, events, and group sales, achieving and exceeding sales targets
• Build and maintain relationships with corporate clients, travel agents, and event organisers, acting as a key point of contact for enquiries, negotiations, and bookings
• Conduct sales calls, attend networking events, and participate in industry conferences to promote the hotel and generate leads
• Work closely with the marketing team to align sales initiatives with promotional campaigns and seasonal offers, ensuring consistency in messaging and maximising impact
• Manage incoming enquiries and provide prompt, detailed responses to ensure an exceptional client experience and increase conversion rates
• Conduct site visits and tours for potential clients, highlighting the hotel’s amenities and services while addressing any questions or concerns
• Track and analyse sales performance, preparing reports on key metrics and providing insights for strategy adjustments to meet revenue goals
• Maintain an updated CRM database of client contacts, interactions, and follow-ups to streamline communication and support effective account management
• To handle group enquiries and liaise with revenue manager & DOS to optimize groups potential for the hotel.

• Proven experience in a sales role, ideally within the hospitality, events, or tourism sectors, with a track record of meeting or exceeding sales targets
• Strong interpersonal and networking skills with the ability to establish and maintain professional relationships with clients and industry partners
• Excellent presentation and communication skills, both verbal and written, with a confident and persuasive approach to client engagement
• Ability to think strategically and understand market trends, client needs, and the competitive landscape
• Familiarity with sales software (e.g., CRM systems) and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Self-motivated, organised, and capable of managing multiple leads and follow-ups simultaneously
• Analytical mindset with an ability to interpret sales data and make recommendations for performance improvement
• Flexibility to attend off-site client meetings, networking events, and occasionally work outside regular hours, including evenings or weekends, as needed for events

RBH Hospitality