Operations North - Operational Services Lead - PA1

Parkdean Resorts

  • Newcastle
  • Permanent
  • Full-time
  • 2 days ago
Are you ready to make a real impact across our Accommodation teams? In this exciting role, you’ll be the driving force behind consistent operational performance, ensuring our park teams are supported, processes run smoothly, and improvements deliver real results.Working closely with the Head of Operational Services, you’ll help shape the way we deliver quality, efficiency, and cost control across multiple sites. With a mix of hands-on operational oversight, team development, and cross-department collaboration, you’ll play a vital part in empowering our people to shine and create unforgettable guest experiences every day.So, why Parkdean Resorts?Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
  • The chance to develop your skills and boost your career across our 65 parks – as one of the best in the biz when it comes to apprenticeships, we’ve got your back when it comes to training!
  • You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
  • A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
  • A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
  • Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.What you will be doing...
  • Support the onboarding, induction, and development of Accommodation Managers.
  • Deliver coaching and on-site support to ensure consistent leadership standards across all parks.
  • Conduct site visits to identify and resolve operational inefficiencies.
  • Support underperforming parks through focused action plans and performance monitoring.
  • Assist in ensuring all activity contributes to budget targets and broader commercial goals.
  • Work closely with Regional Directors, General Managers, and park teams to ensure alignment on operational priorities.
  • Collaborate with central departments (Procurement, Finance, Recruitment, etc.) to support strategic projects and initiatives.
Some of the skills we’re looking for:
  • Proven experience in multi-site operational, preferably within hospitality, holiday parks, or leisure.
  • Strong understanding of accommodation, maintenance, or related services.
  • Excellent communication and coaching skills, with the ability to influence at all levels.
  • Commercially aware with experience in managing budgets, labour planning, and cost controls.
  • Skilled in identifying issues, implementing solutions, and delivering sustained improvements.
  • Strong organisational and time management abilities.
  • Comfortable with UK-wide travel and hands-on support across multiple locations.
Are we the right fit for you?At Parkdean Resorts we don’t leave unforgettable moments to chance.We pitch in, we have fun, and we grow, inspiring each other to make great things happen every, single, day. We’re Parkdean people, and we do everything we can to ensure our guests and owners create amazing memories.Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact Stephanie at stephanie.wood@parkdean-resorts.com

Parkdean Resorts