Administration Officer – Belfast (20th August)

The Recruitment Co.

  • Belfast
  • £12.97 per hour
  • Temporary
  • Full-time
  • 24 days ago
We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.Our client is Northern Ireland's Leading Public Sector Employer.Administrator Pay Rate: £12.97 per hourStart Date: 20th AugustBenefits working with NICS:
  • On the job training provided
  • Long term opportunity - 51 weeks possible extension after review
  • Gain valuable skills and progress your career
  • Diverse and inclusive employer with active social mobility policies
Administrator hours of work:
  • Monday to Friday shift pattern between 8am-8pm (37 hours)
About the Administrator role:Working within Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain within Counter Fraud, Compliance and Debt (CFCD) Division. The overarching aim of CFCD is to drive down the level of fraud, error and debt within the benefit system. Full training will be provided. This primarily is a telephony based environment, main duties and essential skills may include, while not limited to:
  • Effective call handling skills to provide excellent customer service through inbound and outbound telephone calls, including negotiating the repayment of debt and loans.
  • Good verbal and written communication skills
  • Ability to build rapport with colleagues and customers.
  • Ability to work within and contribute to a team environment.
  • Ability to work accurately within specific deadlines and to achieve relevant targets.
  • Basic IT skills / computer literacy with an aptitude for learning new systems.
  • Organised with good time management skills.
  • Excellent interpersonal skills
  • Excellent work ethic with a desire to personally develop.
  • Excellent attendance and time keeping
These roles are full-time, office based. Working from home may become available in the future.Essential Criteria:Must have 5 GCSEs including Maths & English - Certificates required.Please apply via link or contact Kerri Kyle at TRC

The Recruitment Co.