Senior Device and Product Manager - Private Sector

• Lead the Device and Product team, cultivating a high-performance culture underpinned by client's values. Guide team development, performance management, resource planning and succession readiness.
• Define and execute the strategic roadmap for Smart Metering devices within the client testing and production environments.
• Maintain oversight of product lifecycle, device vendor relationships, and key enablers such as firmware upgrades, interoperability standards and device configurations
• Maintain and Execute plans for ensuring connected HAN devices are upgraded to latest firmware releases in a timely and controlled manner.
• Own the Devices Team operational budget, ensuring robust financial governance, forecasting, and alignment with programme delivery.
• Manage workforce planning to meet current and future delivery needs.
• Ensure clear, consistent communication on client's technical requirements, standards, and strategic direction.
• Serve as the senior technical lead for Smart Metering devices, managing the Technical Account Management Framework with device manufacturers.
• Ensure effective provision and maintenance of SMETS devices, testing tools (e.g., GBCS, emulators), and test data within all client environments. Support the delivery of client programmes by ensuring readiness and resilience of the device ecosystem.
• Drive continuous improvement across device-related processes, support models and services. Own a portfolio of device-related services such as Parse & Correlate, ICHIS, CPL, EPCL and others, ensuring service excellence and evolution.
• Proactively embed industry best practices within the team and drive improvements across stakeholders by promoting better ways of working.
• Act as Deputy for the Head of New Product and Change when required.
• Chair and manage the Test Interoperability Events engaging with external stakeholders, including SEC Committees and DESNZ.
• Plan, coordinate, and direct the activities and resources necessary for the successful delivery of client's device services, including responsibility for line management.
• Prepare and deliver presentations and supporting materials that clearly communicate the processes, progress, and strategic direction of client's Device and Product services to both internal and external stakeholders.
• Oversee the training, development, and well-being of the team, ensuring a supportive and high-performing working environment.
• Manage service provider contracts, including the raising of purchase orders and the processing of invoices.

• Sector experience with testing and managing a service
• In depth understanding of SMETS meter development, testing and triage processes
• Strong leadership and management skills, with the ability to lead cross-functional teams.
• Strong written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences at senior management layer.
• Strong stakeholder management skills, with experience negotiating contracts and managing service provider relationships.
• Familiarity with the client ecosystem, its technology stack, and regulatory framework.
• Familiarity with managing test issues and defects
• Experience with Smart Meter System Operator Head-End Systems (HES) and associated architectures.

Spinwell Global