Product Investigator
- Witney, Oxfordshire
- Permanent
- Full-time
- Investigate Product Returns: You'll conduct thorough investigations into customer-returned products to identify the root cause of any issues. This is not a customer service role, so you won't be handling customer calls.
- Analyse Data: Using our advanced computer systems, you'll analyse data to uncover trends and patterns in product complaints, helping to prevent future issues.
- Improve Processes: You'll actively contribute to enhancing procedures to increase efficiency and effectiveness within the team.
- Collaborate Globally: You will communicate with colleagues worldwide, sharing insights and working together to achieve team goals.
- Be a Problem Solver: You'll use your analytical skills to spot trends in product complaints and escalate them to management for further investigation.
- Meaningful Work: This role offers the chance to contribute to the quality and safety of medical devices that improve people's lives.
- Comprehensive Training: We provide full training, so no prior experience is necessary.
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities, a newly expanded laboratory, free on-site parking, and a subsidised canteen.
- Career Growth: There are excellent opportunities for career development within our dynamic company.
- Pay Rate: a competitive pay rate of £15.29 per hour.
- Shift Pattern: 4 days on, 4 days off, from 7 am to 7 pm.
- Analytical Mindset: You should have a keen eye for detail and the ability to analyse information to find the root cause of issues.
- Strong IT Skills: Proficiency in computer applications, including Word and Excel.
- Attention to Detail: The ability to follow procedures and accurately document your findings is essential.
- Excellent Communication: Clear and effective communication skills are a must.
- Education: Secondary education or an equivalent qualification in Maths and English is required.