Product Investigator
- Witney, Oxfordshire
- £16.49 per hour
- Permanent
- Full-time
- Investigate Product Issues: You'll be responsible for meticulously investigating customer-returned medical devices to identify the root cause of any issues.
- Identify Trends: Using our advanced computer systems, you'll analyse data to uncover trends and patterns in product complaints, helping us proactively prevent future problems.
- Improve Processes: You'll play an active role in enhancing procedures and increasing efficiency to support our quality control efforts.
- Collaborate Globally: You'll work with colleagues around the world, sharing insights and collaborating to achieve team goals.
- Drive Problem-Solving: Your analytical mindset will be key to spotting trends in complaints and bringing them to management's attention for further investigation.
- Analytical Skills: You should have a keen eye for detail and a knack for analysing information to find root causes.
- Strong IT Skills: Proficiency in computer programs, particularly Microsoft Word and Excel, is essential.
- Excellent Communication: You'll need to communicate clearly and effectively with colleagues.
- Attention to Detail: The ability to follow procedures and accurately document your findings is crucial.
- Qualifications: You should have completed secondary education or an equivalent qualification in Maths and English. Experience with laboratory best practices and root cause analysis is a plus, but not required.
- Meaningful Work: This role offers the opportunity to contribute to the safety and quality of essential medical devices.
- Comprehensive Training: We provide full training, so prior experience isn't necessary.
- Competitive Pay: The pay rate is £16.49 per hour.
- Great Perks: You'll work in a clean, safe, and friendly environment with a newly expanded laboratory, free on-site parking, and a subsidised canteen.
- Shift Pattern: The shift is 4 nights on, 4 nights off, from 7 PM to 7 AM.