Lead Commercial Systems Operations Specialist
- Stafford, Staffordshire
- Permanent
- Full-time
- System Administration: Perform daily administration and support of Salesforce, including managing user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations.
- Data Management: Maintain data quality, integrity, and security by implementing data governance policies. Perform regular data audits and prepare data for reporting and analysis.
- User Support: Provide support to end-users, troubleshoot issues, and resolve Salesforce-related problems. Develop training materials and conduct training sessions for new users and ongoing education.
- Customization and Configuration: Customize Salesforce to meet business requirements, including workflow rules, process builder, validation rules, and custom objects and validating with intensive testing.
- Integration Management: Manage integrations between Salesforce and other systems, ensuring seamless data flow and functionality.
- Reporting and Dashboards: Develop and maintain reports and dashboards to provide insights into business performance and support decision-making processes.
- Project Management: Lead or assist in projects to enhance the Salesforce platform, including requirements gathering, design, testing, and deployment.
- Best Practices: Stay up-to-date with Salesforce releases, features, and best practices. Advocate for and implement process improvements and new features to enhance user experience and productivity.
- Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
- 10+ years of experience as a Salesforce Administrator with a proven track record of managing Salesforce implementations.
- Salesforce Administrator Certification (ADM 201) is required; additional certifications are a plus.
- Significant CRM specific experience with an emphasis on sales enablement for a large, multi-location Salesforce.
- Tech. aptitude to work with DT/IT to integrate exist. systems.
- Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
- Teamwork: Ability to work collaboratively in a team environment and manage multiple projects simultaneously.