Customer Service Specialist
- London
- £27,000 per year
- Permanent
- Full-time
- Respond promptly to customer inquiries through various communication channels.
- Provide accurate information about products and services offered.
- Resolve customer complaints by identifying issues and offering appropriate solutions.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs effectively.
- Assist in identifying trends and suggesting improvements to enhance customer satisfaction.
- Follow established procedures to ensure consistency in service delivery.
- Support the team with additional administrative tasks when required.
- MUST HAVE a background in customer service or a related field within the financial services industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer relationship management (CRM) software.
- A proactive and organised approach to managing tasks
- A competitive salary in the range of £27000 to £33000 per annum.
- A permanent role with opportunities for growth within the industry.
- A professional and supportive work environment in London.
- Comprehensive training and resources to excel in your role.
- Generous annual leave entitlement to support work-life balance.