Front Office Manager - 4 Star Hotel - Birmingham
- West Midlands
- £35,000 per year
- Permanent
- Full-time
???? Lead with Purpose - Take ownership of a busy Front Office operation, ensuring a smooth and welcoming experience for every guest.
???? Develop Your Career - Build on your leadership skills in a supportive, high-performing environment.
???? Collaborative Culture - Work hand-in-hand with other departments to drive performance and guest satisfaction.
???? Dynamic Operations - Oversee both Reception and Night teams, ensuring a consistent and efficient service across all shifts.What You'll Be Doing:
- Managing day-to-day front office operations (Reception and Nights).
- Leading, mentoring, and developing a motivated team.
- Creating rotas, setting team objectives, and tracking KPIs.
- Working cross-departmentally to maximise occupancy and promote hotel services.
- Resolving guest and staff issues confidently and professionally.
- Ensuring staff are well-informed about hotel offerings and local attractions.
- Proven experience as a Front Office Manager in a 4-star hotel ideally part of a Hotel Group.
- Strong leadership and team management skills.
- Calm under pressure, with a hands-on approach.
- Opera PMS experience is desired but not essential if you have used other PMS.
- Flexible with working hours - early and late shifts, 5 out of 7 days.
- Detail-oriented, professional, and passionate about hospitality.
This is more than just a management job - it's a chance to lead from the front, influence the guest journey, and grow your career in a well-regarded, corporate-focused hotel environment.A Few Essentials
- Must be UK-based or have settled status - we can't offer visa sponsorship.
- You'll need previous experience in high-volume or quality hospitality settings.