Senior Retention Product Manager

• £79,000- £95000
• €90,000- €108,000

• Develope overall retention strategy and set ambitious goals for churn reduction and lifetime value.
• Ideate, design, and implement initiatives based on customer interviews, analytics, and experiments.
• Oversee the creation of processes to spot and address churn risks before they become cancellations.
• Analyse churn causes, build robust offboarding processes, and conduct user research to monitor why customers leave.
• Document roadmaps, functional requirements, and vision for all churn and retention features.
• Operate as the product owner in a scrum team, ensuring effective prioritisation, backlog management, and alignment with engineering.
• Communicate successes, learnings, and data clearly to the leadership and the wider team.
• Champion a culture of proactivity and continuous improvement in all things retention.

• A minimum of seven years' experience managing retention, churn reduction, or optimisation within subscription products- physical goods focus a big plus but if its SaaS or digital subscriptions you MUST come froma high growth start-up/scale-up
• Solid record of delivering and clearly measuring retention improvements, ready to share past metrics and case studies.
• Experience in designing and delivering A/B and multivariate tests, as well as running and analysing user research end to end.
• Advanced data skills using tools like Google Analytics, Mixpanel, and Optimizely, with the proven ability to turn insight into action.
• Strong experience with both strategic and tactical aspects of retention, ideally in a scale-up or high-growth B2C environment.
• Excellent written and verbal communication, and an ability to thrive both independently and as an energetic virtual team player.
• Developed business acumen, comfortable prioritising opportunities, identifying trade-offs, and driving commercial results.
• Committed to best practice, data compliance, and collaboration with all parts of the business.

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