Enrich the Journeys of our People and our Guests as our Director of Central Reservations!The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.Some of the brilliant benefits you will enjoy as a Director of Central Reservations are:Salary: Competitive
Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Free meals on duty
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Central Reservations, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.As a Director of Central Reservations , your main duties and expectations for the role will include:
Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
Ensure the standard operating procedures ( SOP’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and taken an immediate action by contacting relevant vendor if any issue arises.
Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
Implement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.We are …
One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
A Leading Hotels of the World member
5 red stars
2 rosettes
Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional!All applicants must be legally eligible to work in the UK.About Company: We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique. The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award. The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features. "We promise to deliver memorable moments". This is how we drive our service.... to be always unforgettable! Our guests enjoy the best of hospitality in a luxurious environment with WOW moments that exceed their highest expectations. We also invest in our people to make sure our team members have a memorable journey with us too. We proudly have achieved Platinum Status and Employer of the Year 2019-2020 in Investors in People accreditation which shows our success as an employer of choice!