Enrich the Journeys of our People and our Guests as our Senior Reservations Agent!The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.Some of the brilliant benefits you will enjoy as a Senior Reservations Agent are:Annual earnings up to £34,500 (£31,000 base salary + non-contractual tronc)
Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Free meals on duty
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Senior Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.As a Senior Reservations Agent, your main duties and expectations for the role will include:
Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota.We are …
One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
A Leading Hotels of the World member
5 red stars
2 rosettes
Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Senior Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional!All applicants must be legally eligible to work in the UK.About Company: We are delighted to welcome you to one of the most popular 5 star hotels in London, The Landmark London. We rank among the finest of the capital’s leading luxury hotels in London, and have a distinctive style and ambience that makes us unique. The Landmark London strives to provide unrivalled standards of service and quality, a feature that is recognised by The Landmark being a three-time winner of Visit London's Best Hotel in London award. The Landmark London encompasses 300 of London's largest guest rooms, three restaurants and bars and a fully equipped health club and spa. The hotel is a major conference and banqueting venue that can cater for up to 500 people for a cocktail reception in one of its ten versatile function rooms. The main feature of the hotel is the stunning 8-storey glass atrium, finished with a mixture of Eastern flair and modern British features. "We promise to deliver memorable moments". This is how we drive our service.... to be always unforgettable! Our guests enjoy the best of hospitality in a luxurious environment with WOW moments that exceed their highest expectations. We also invest in our people to make sure our team members have a memorable journey with us too. We proudly have made The Sunday Times’ Top 100 “Best Places to Work 2025” list, which shows our success as an employer of choice!