Onboarding Team Lead

Foundever

  • Kingston upon Thames
  • Permanent
  • Full-time
  • 5 days ago
‎Salary: Dependent on experienceOpening Hours: Monday to Friday, 09:00 to 17:30 (no weekends)Contract Type: Permanent, full-time (37.5 hours per week)Location: Victoria Street, London, SW1E 5JL (hybrid working), plus occasional travel to Kingston upon ThamesFoundever® and Intuit seeking a customer-obsessed and experienced Onboarding Team Lead to join and oversee our growing team, working on behalf of one of the world’s leading fintech brands, Intuit QuickBooks.Please note sponsorship is not available for this role.Core ResponsibilitiesAs the Team Lead for our Onboarding Team, will oversee the regional team of Onboarding Specialists, ensuring alignment with program objectives, coaching individual contributors, and driving consistent and scalable onboarding outcomes.Day-to-day, your responsibilities will include:
  • Leadership & Coaching: Provide guidance to Onboarding Specialists, support their day-to-day execution, and ensure they consistently deliver high-quality customer engagements according to program standards.
  • Operational Oversight: Manage scheduling, onboarding capacity planning, and timely escalation of any resourcing or customer concerns.
  • Performance Management: Track individual and team KPIs (e.g., onboarding completion rates, customer satisfaction) and provide regular feedback to ensure targets are met.
  • Training & Empowerment: Ensure Onboarding Specialists have the knowledge and skills required to execute onboarding engagements with confidence, leveraging tools and self-service resources.
Your Profile and Experience
  • Leadership experience in coaching and scaling customer-facing teams.
  • Strong organizational skills to manage the operational needs of the regional team.
  • Exceptional communication with an empathetic yet results-driven approach.
  • QuickBooks knowledge or familiarity with financial management systems.
  • Bookkeeping experience preferred but not essential.
About UsFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like TurboTax, Credit Karma, QuickBooks, and Mailchimp.Apply Now! We look forward to reviewing your application.Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Recruitment.Kingston@foundever.com. This email address may not be used to submit applications.The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.

Foundever