Onboarding Lead (Acquiring Services)

Evotym

  • London
  • Permanent
  • Full-time
  • 2 days ago
About the ClientOur client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payments processing, FX, and banking services through a single streamlined platform. By connecting these essential services, they empower digital-first companies to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape.Role Overview
We are looking for a senior professional with strong expertise in KYC, underwriting, and onboarding to take ownership of the client-facing onboarding process. The role will cover the full cycle from the moment a sales deal is confirmed until the merchant is handed over to the Customer Success team. This includes validating processes, ensuring compliance, and being ready to manage hands-on execution where necessary. The ideal candidate will bring extensive experience in acquirers, especially those with high exposure to adult, crypto, and gambling portfolios.Key ResponsibilitiesLead and validate the merchant onboarding process from sales handover to Customer Success transition.Review and approve KYC and underwriting documentation to ensure compliance with internal and external requirements.Build, document, and optimize onboarding workflows, policies, and controls.Manage and resolve complex onboarding cases, providing hands-on support where required.Act as the key liaison between sales, risk, compliance, and customer success teams.Ensure high-risk portfolios are assessed and onboarded in line with regulatory and scheme requirements.Provide insights and recommendations to improve risk management and merchant due diligence practices.RequirementsProven experience in an acquiring environment is a must.3+ years of professional experience in KYC, underwriting, or merchant onboarding.Strong background in handling high-risk industries, including adult, gambling, and crypto merchants.Deep knowledge of payments, acquiring processes, and regulatory expectations.Fluent English; Russian languages is an advantage.Key Soft SkillsStrong analytical and problem-solving skills.Hands-on and proactive approach.Excellent communication and cross-functional collaboration.Detail-oriented mindset with the ability to manage complex cases independently.Business oriented mindsetWhat We OfferOpportunity to take ownership of a critical client-facing function.Work with international teams in a dynamic and growing fintech environment.Competitive compensation package.Flexible and supportive working culture.Evotym is dedicated to building exceptional teams for growing companies.As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.Join us and be part of a dynamic team and make an impact in the fintech industry.

Evotym