Senior Customer Account Representative
- Fareham, Hampshire
- £40,000-45,000 per year
- Permanent
- Full-time
- Lead strategic sales initiatives by proactively pursuing new bids and pricing opportunities, ensuring on-time delivery and identifying avenues for business growth.
- own the customer order book, overseeing accurate sales order processing, purchase order review, and seamless transactions.
- serve as a trusted advisor and primary point of contact for key clients, balancing day-to-day operational support with long-term strategic planning.
- Ensure rigorous compliance across all customer transactions, collaborating closely with Export Trade and internal teams to uphold regulatory standards.
- Collaborate cross-functionally to synchronize delivery schedules and manage customer expectations, driving excellence in service and operational performance.
- Proven experience in customer service within manufacturing or engineering sectors, with a track record of managing challenging customer interactions.
- Strong commercial acumen and strategic mindset, eager to learn and drive business growth aligned with company standards.
- Proficiency in Microsoft Office, especially Excel; familiarity with SAP or Salesforce is a distinct advantage.
- A proactive, solution-oriented individual who thrives in a dynamic environment and embraces continuous development.
- A dedicated professional to deliver exceptional business-to-business (B2B) customer service, providing tailored support and solutions to corporate clients.
- £40-45K
- Company bonus
- Free car parking & subsidised canteen.
- Career progression opportunities
- Pension scheme with up to 10% company contribution
- 25 days holiday allowance
- Comprehensive health & wellbeing support
- Life assurance and income protection
- Access to Employee Perks program offering discounts on a wide range of goods and services