Customer Service Coordinator

Pyramid8

  • Wakefield
  • £25,000-29,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Our client is a well-established and well-known house builder that requires a customer service coordinator to join their team due to growth. The role is to support the team with a variety of tasks and support the internal teams and they buyers. The role would suit someone who likes to be busy and have a varied role throughout the day and enjoys responding to queries and issues raised by house buyers and can demonstrate empathy, care and provide a resolution.Responsibilities in the role include:
  • Reception duties
  • Greeting visitors with a friendly and professional approach.
  • Own all issues raised by customers, dealt with them professionally, quickly through to satisfaction.
  • Ensure all enquiries via calls, emails, online, Social Media and responded to and progressed to the relevant department of owned by you.
  • Liaise with Site Managers and Sub-contractors to ensure all remedial works are completed efficiently
  • Communicate with the Managing Director to ensure all defects are dealt with by the appropriate teams
  • Liaise with the Buying department to order materials
  • Manage customer complaints through to resolution or referring to internal departments.
  • Type and document dictation notes and circulate to relevant department
  • Keeping records up to date with notes on issues and resolutions.

Pyramid8