Administrator

NHS

  • Plymouth
  • Permanent
  • Full-time
  • 15 days ago
Regent's Park Healthcare (RPH) is a multiple award winning company first established in 2002, working in partnership with the NHS to operate world class cardiac services.This role will focus on providing a high standard of patient administration, in line with our values of 'Patient First'. A caring , compassionate approach is essential as are strong IT and administration skills.RPH delivers high quality , cost effective care through excellent service, efficient operations management, well trained staff and a focus on uncompromising professionalism.The successful person will share these values and bring past administration experience, ideally within an NHS context, as a valuable member of a team based at Derriford.RPH are proud holders of the the Silver MOD Employer Recognition Scheme.Main duties of the jobTo provide a friendly and efficient booking and administration service, plus occasional reception duties for patients visiting Peninsula Heart Clinic.To use a variety of NHS systems to record and communicate appointment details to patients and consultants.About usRPH offers a friendly , team orientated working environment where management are very supportive and all work towards a common goal of ensuring patients receive the best care possible.RPH believes in making a difference , not just to the patient and family, but also to the wider society.DetailsDate posted18 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-timeReference numberB0063-25-0005Job locationsPeninsula Heart ClinicDerriford HospitalPlymouthDevonPL6 8DHJob descriptionJob responsibilitiesTo liaise effectively and efficiently with (but not limited to) the following individuals and organisations:Consultants and their secretaries.Patients and their relatives.Referring GPs and their offices.Private medical insurance companies.Clinical staff and NHS Trust staff;Self-Payers and Other third party organisations.To manage correspondence and telephone enquiries speedily and accurately.To book patients for outpatient and Cath Lab procedures onto IT systems.To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.To type letters and other correspondence accurately and swiftly.To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.To provide clinic receptionist duties if required to do so.To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.To undertake mandatory training relevant to the role to remain compliant with our ways of working.Any other duties that may be required consistent with the nature and grade of the post. Job descriptionJob responsibilitiesTo liaise effectively and efficiently with (but not limited to) the following individuals and organisations:Consultants and their secretaries.Patients and their relatives.Referring GPs and their offices.Private medical insurance companies.Clinical staff and NHS Trust staff;Self-Payers and Other third party organisations.To manage correspondence and telephone enquiries speedily and accurately.To book patients for outpatient and Cath Lab procedures onto IT systems.To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.To type letters and other correspondence accurately and swiftly.To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.To provide clinic receptionist duties if required to do so.To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.To undertake mandatory training relevant to the role to remain compliant with our ways of working.Any other duties that may be required consistent with the nature and grade of the post.Person SpecificationExperienceDesirable
  • Min 2 years experience of working in primary or tertiary care.
QualificationsEssential
  • Proficient in Microsoft applications.
  • Competent in both verbal and written communication.
Desirable
  • Level 2 or 3 qualification in Business Administration.
Person SpecificationExperienceDesirable
  • Min 2 years experience of working in primary or tertiary care.
QualificationsEssential
  • Proficient in Microsoft applications.
  • Competent in both verbal and written communication.
Desirable
  • Level 2 or 3 qualification in Business Administration.

NHS