SSC Tax Team Lead

BDO

  • Liverpool
  • Permanent
  • Full-time
  • 1 day ago
Ideas | People | TrustWe’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.We’ll broaden your horizonsOur Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.We’ll help you succeedLeading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.The Role:The role of a Team Lead is to empower, inspire, support and develop the capabilities of not just their direct reports but the team as a whole to set them and their clients up for success.It involves meeting regularly with their team members managing, coaching, motivating and engaging their them throughout the year to ensure they achieve their full potential, with the ability to flex their style as needed to support and develop the individuals within the team.The People Manager role includes a number of key areas:Wellbeing
  • Have an oversight and monitor absences, including holidays, sickness absence and other absences within Workday ensuring that requested absences fit in with the needs of the department and are in line with the relevant Firm policies
  • Where appropriate, consult with the Partner and/or HR to ensure any wellbeing issues are addressed consistently and in a timely fashion
  • Champion Wellbeing policy, innovations and engagement throughout your direct reports and the wider team
Recruitment and Onboarding
  • Responsible for the new Team Member’s local onboarding and induction process, including the allocation of buddies and devising new starter training programmes within the hub, linking in with national and SSC induction schedules as appropriate.
  • Drive and support the integration of new employees to understand the Firm and Streams activity, priorities, policy, and strategy
  • Understand new Team Member’s role and work with them to set SMART objectives in line with expectations and review performance ahead of the end of the probation period.
  • Deliver and maintain a Road to Competency pathway for each individual with in the there team
  • Meet regularly with your team to provide support, give direction, answer queries, monitoring performance and quality (working with SME’s to help support the technical aspects).
Performance Management
  • Take time to understand the Achieving My Potential framework
  • Work with team members to set and continually review SMART objectives for the performance reviews monthly, mid year and annual review basis.
  • Accountable for the completion of statutory training compliance and assigning additional training through the Workday platform
  • Use Management Information to track and improve productivity and quality performance requirements.
  • Drive a feedback culture throughout the team to enable team members take responsibility for obtaining feedback and job quality reviews enabling a robust understanding of their performance throughout the year
  • Instigate regular and insightful performance review processes with input from the technical team in order to provide honest and constructive feedback in a timely manner to the team members
  • Have open and honest coaching conversations to help team members to identify/address strengths
  • Identify succession pipelines in both technical and people management streams at all levels including areas of development and opportunities, feeding into wider local succession planning activity
  • Where appropriate, consult with the Hub manager and/or HR to ensure any performance issues are addressed consistently and in a timely fashion
  • Support the firm-wide cyclical performance and pay processes as required, providing a fair and balanced view on performance, quality and progression adhering to the firm’s framework in terms of pay and promotion activity.
Technical and Developmental Training
  • Obtain the SME support in this area and provide support and guidance for the team
  • Ensure team members have the relevant technical training for the role and approve delegate requests as appropriate
  • Ensure team member are aware of latest technical and methodology development
Collaboration & Communication
  • Working with the workflow team to ensure the required staffing levels are in line with seasonal peaks and any new activity.
  • Communicating effectively with various stakeholders, within SSC and the wider firm, on a regular basis, both verbally and written as appropriate and representing the Tax hub as required
  • Devise mechanism for regular feedback and communication with the technical Tax team and other SMEs supporting wider SSC activity and working with other departments (both within SSC and wider firm) as required.
  • Drive and be accountable for the delivery of small to medium sized projects (alongside SMEs where appropriate) including working with multiple other departments and client facing teams to deliver timely results within both the Tax team and the wider firm
Technical requirements and professional skills:
  • Demonstrable experience of people leadership & management, with the ability to flex style as required
  • Evidence of strong coaching and development skills
  • Evidence of performance reviews and delivering policy driven outcomes
  • Demonstratable experience in MI creation, streamlining resulting in improved performance/productivity
  • IT skills - strong working knowledge of MS Office /Teams/ Excel, other MS Office products and similar desktop applications.
  • Excellent communication skills– both verbal and written
You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.We’re in it togetherMutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.We’re looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.#RD-EO1#TJ-EO1#LI-EO1

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