Medical Receptionist

NHS

  • Manchester
  • £24,638-26,177 per year
  • Permanent
  • Part-time
  • 5 hours ago
We are looking for a permanent part-time Medical Receptionist to join our team based at The Whitswood Practice, one of the three GP practices within Better Health MCR. The post is 20 hours per week; Monday 8.30-13.00, Tuesday 8.30-13.30, Thursday 13.00-18.15, and Friday 13.00-18.15The postholder will be required to work flexibly and to provide cover for absence and busy periods. As part of this, they may be required to work Saturdays. There may also be a requirement for the postholder to work at our other practices from time to time.Salary will be within the range £24,638 to £26,177 (pro-rata for part time) depending on experience. We offer 5.4 - 6.6 weeks holiday plus bank holidays (pro rata) and optional membership of the NHS Pension Scheme.Main duties of the jobOur reception team are the first point of contact for our patients and play an important role in understanding patients needs, resolving queries, dealing with prescription requests and either booking an appointment with the most appropriate clinician at the practice or signposting the patient to a service outside the practice.You dont need to have worked in healthcare before as long as you have excellent people skills, a good attention to detail and you are willing and eager to learn new skills. We will provide in-house training and support.About usWe are Better Health MCR: thinking differently, breaking barriers, improving lives. You can read more about us on our website and in our mission document, using the links on the right.We are a friendly, forward-thinking, not-for-profit social enterprise providing primary care medical services in Manchester. We operate three GP practices: The Robert Darbishire Practice in Rusholme Health Centre (which is also head office) and which has a branch at The University of Manchester, Brooklands Medical Practice in Wythenshawe and The Whitswood Practice in Alexandra Park Health Centre. In total we have over 44,000 patients.Our patients are very diverse and include established communities as well as new communities from all over the world. We have good links with the University and a sizeable student population.Our staff team of about 120 people has a huge range of fantastic skills and experience. We are also our own Primary Care Network, which means our shared (ARRS) staff are fully integrated into our services, providing a seamless service for patients.DetailsDate posted04 September 2025Pay schemeOtherSalary£24,638 to £26,177 a yearContractPermanentWorking patternPart-timeReference numberA4060-25-0015Job locationsThe Whitswood Practice2 Whitswood CloseManchesterGreater ManchesterM16 7APJob descriptionJob responsibilitiesAn outline of the job is above. For the full job description please see the supporting document on the right/below.The post is part-time and will be mostly based at The Whitswood Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday 8.30-13.00, Tuesday 8.30-13.30, Thursday 13.00-18.15, and Friday 13.00-18.15Salary will be in the range £24,638 to £26,177 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)Recruitment processPlease apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. Answers should be clear and concise, applications suspected of using artificial intelligence will not be scored.The closing date for applications is 11/09/2025. This date may be brought forward if there are a large number of applications, so please do not delay.Short-listed candidates will be required to attend a face to face interview followed by a short test.Formal interviews will be held on Thursday 18th September 2025. Job descriptionJob responsibilitiesAn outline of the job is above. For the full job description please see the supporting document on the right/below.The post is part-time and will be mostly based at The Whitswood Practice, although you will also need to be able to travel to our other sites as needed. The usual working hours are Monday 8.30-13.00, Tuesday 8.30-13.30, Thursday 13.00-18.15, and Friday 13.00-18.15Salary will be in the range £24,638 to £26,177 pro rata (full-time is 37.5 hours), depending on experience. We offer membership of the NHS Pension Scheme and 5.4-6.6 weeks' holiday (depending on NHS service) plus bank holidays (pro rata). (The post is not subject to Agenda for Change terms and conditions.)Recruitment processPlease apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification. Answers should be clear and concise, applications suspected of using artificial intelligence will not be scored.The closing date for applications is 11/09/2025. This date may be brought forward if there are a large number of applications, so please do not delay.Short-listed candidates will be required to attend a face to face interview followed by a short test.Formal interviews will be held on Thursday 18th September 2025.Person SpecificationExperienceEssential
  • Experience working with the public, preferably in a customer service role.
  • Experience of completing a variety of administrative and clerical tasks.
  • Experience using computers with a variety of different software packages, and good keyboard skills.
  • Experience of dealing with challenging behaviours and emotional situations.
QualificationsEssential
  • General education to GCSE level or equivalent.
Personal Skills and AbilitiesEssential
  • Excellent communication skills (both verbally and written).
  • Excellent IT skills.
  • The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
  • The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
  • Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
OtherEssential
  • A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.
Person SpecificationExperienceEssential
  • Experience working with the public, preferably in a customer service role.
  • Experience of completing a variety of administrative and clerical tasks.
  • Experience using computers with a variety of different software packages, and good keyboard skills.
  • Experience of dealing with challenging behaviours and emotional situations.
QualificationsEssential
  • General education to GCSE level or equivalent.
Personal Skills and AbilitiesEssential
  • Excellent communication skills (both verbally and written).
  • Excellent IT skills.
  • The ability to work calmly and effectively in a busy environment whilst dealing with multiple tasks, prioritising them accordingly.
  • The ability to deal with sensitive personal information and respect our patients' right to confidentiality.
  • Good people skills with both colleagues and patients, being able to work as part of a busy team demonstrating understanding, compassion and assertiveness when appropriate.
OtherEssential
  • A commitment to our organisational values to provide the best possible service to a diverse inner-city population.
  • An excellent attendance record in previous roles.

NHS