Senior Pensions Administrator
- Belfast
- Permanent
- Full-time
- Adhere to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
- Maintaining a client focused approach, able to develop trusting and credible partnerships with clients both face to face and via the telephone.
- Overseeing the management of monthly and annual processes on the team. Ensuring processes are fully monitored and completed in line with customer and legislation requirements.
- Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met
- Ensuring standard documentation is scheme specific and incorporating them into existing procedures.
- Where appropriate participating in client meetings.
- Handling complex pensions queries.
- Sign out non-standard letters in response to client and member queries.
- Updating relevant pension administration databases and systems.
- Performing manual benefits calculations.
- Helping identify any training needs across the team and assisting with developing and mentoring team members.
- Supporting, motivating and coaching colleagues to the benefit of the team and wider Company.
- Managing ad hoc projects and exercises.
- Acting as a key member of the pensions administration team, providing support to the assigned team leader.
- Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management.
- Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures.
- Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff
- Working closely with other departments/teams both internal and external to the Company to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support.
- Ensuring the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets.
- Previous pensions administration experience of Defined Benefit (DB) schemes including leavers, final salary, retirements, deaths, transfers in and transfers out.
- Experience of current pensions legislation and framework.
- Able to perform complex calculations and checking work of junior colleagues.
- IT proficient, in particular Microsoft Word, Excel & Outlook.
- Confident communicator and problem solver.
- Self-motivated and enthusiastic approach to work, in particular taking responsibility for personal and technical continuous professional development.
- An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
- Able to see projects/tasks through to completion within given timescales.
- Great interpersonal and organisational skills.
- Maths and English GCSE grade 4/C or equivalent.