Account Coordinator
Likewize
- Crewe, Cheshire
- Permanent
- Full-time
We’re more than a tech company—we’re the engine behind the digital world. Likewize is a global leader in tech protection, repair, sustainability, and support solutions, trusted by the world’s biggest brands, telcos, and banks.Supporting over 1 billion customers worldwideSolving 250 million+ tech issues annually in 30+ countriesOffering the most comprehensive protection against tech disruption—lost, stolen, damaged, or just complicatedDriving innovation across insurance, warranty, repairs, recycling, and premium tech supportRole purposeLead and coordinate operations across retail, B2B, and direct-to-consumer channels, acting as the key link between internal teams and external partners. Ensure flawless execution, unlock new opportunities, and deliver business initiatives that drive growth, efficiency, and customer impact.Key ResponsibilitiesLogistics oversight – track shipments end-to-end, proactively resolve aged, delayed, or missing orders.Account support – partner with commercial leads to prepare materials for client pitches and provide ongoing operational support.Commercial administration – manage invoicing inputs, stock movements, and order reconciliations for assigned accounts.Customer engagement – run regular outreach to re-activate incomplete or abandoned trades and improve conversion.Issue resolution – handle escalations with customer service for delivery disputes, suspected fraud, and damage claims.Data management – monitor master data quality, correct discrepancies, and maintain data integrity across platforms.Project delivery – support and lead workstreams: define requirements, prioritise backlogs, write user stories, and coordinate testing.Stakeholder liaison – serve as a primary contact for regional and external partners; align on processes and SLAs.Order management – raise and track orders, returns, and replacements; manage aged and uncollected items.Reporting – produce weekly operational and performance reports for internal stakeholders and external partners.Testing and compliance – coordinate UAT, document outcomes, and ensure adherence to agreed processes.Continuous improvement – analyse faults and variances, identify root causes, and recommend process improvements.Data Protection - Respect the value of information by following Likewize's data protection / information security policies and procedures.RequirementsSkills and ExperienceStrong stakeholder management and clear, concise communication skills.Working knowledge of logistics, returns, and basic fulfilment processes.Comfortable with data: extracting, validating, and presenting insights in reports/dashboards.Hands-on experience contributing to change/projects using basic agile practices.Proficient with spreadsheets and common business systems; able to learn new platforms quickly.Core CompetenciesOwnership and follow-throughAttention to detail and data accuracyProblem solving and escalation controlPrioritisation and time managementCollaboration across functions and regionsCustomer and partner focusWhat do we offer?
At Likewize, we care about you and your progression. We offer:A competitive salary and benefits packageA supportive and collaborative cultureA fun and dynamic work environmentA range of learning and development opportunitiesHealth Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoptionAccess to a GP at any time, with prescriptions delivered to your home or workEnhanced Maternity, Paternity & AdoptionMy Perks that have hundreds of offers available with exclusive discounts and cash back on purchasesA fully paid Employee Assistance ProgrammeFree onsite car parkingEmployee DiscountsCycle 2 work schemeHoliday buy back scheme, the opportunity to buy up to five extra days of annual leaveEnsure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.