Customer Success Manager

Corpay

  • Swindon
  • Permanent
  • Full-time
  • 1 month ago
Your role As the Customer Success Manager for our Allstar Visa Account Management and brand new Corpay Complete team, you’ll play a pivotal role in driving the success of our expense and blended AP management solutions. You’ll lead a small, dynamic team focused on maximizing product usage, increasing account tenure, and ultimately increasing the lifetime value of our customers. This is an exciting opportunity to grow with the company as we aim to scale and quadruple our customer base in the coming years.What you'll be doing
  • Lead & Develop: Manage and inspire a small, high-performing account management team. Foster a collaborative, matrix-driven environment where each team member thrives.
  • Customer Success Focus: Maximize product usage across your accounts, ensuring clients fully leverage our solutions to meet their expense management needs.
  • Account Growth: Build and sustain long-term relationships with clients, identifying opportunities to grow accounts, improve satisfaction, and increase customer retention.
  • Strategic Leadership: Work closely with cross-functional teams to create strategies for customer success, aligning efforts with the company’s broader goals to 4x our customer base over the next few years.
  • Regulatory Awareness: Ensure the team operates within the regulatory guidelines of the financial services industry, providing compliant solutions while driving growth.
  • Develop Talent: Identify opportunities for team members to grow, mentoring them to step into bigger roles as the team scales and the business grows.
What We’re Looking For:
  • Experience: Proven experience in account management or a team leadership role within the financial services industry. Experience working with regulated products is a plus.
  • Leadership: A collaborative leader who can inspire a team, foster a culture of accountability, and build cross-functional partnerships to drive success.
  • Growth Mindset: A strategic thinker with a focus on growing the business and your career. You’re looking for a role where you can make a real impact and scale with the company.
  • Customer-Centric: You have a passion for helping customers succeed and a knack for identifying ways to enhance their experience and maximize value from products.
  • Adaptability: Comfortable working in a matrix environment with the ability to collaborate across various teams and manage competing priorities.
Why This Role Is Exciting:
  • Growth Potential: As we plan to expand our customer base by 4x, this role offers a fantastic opportunity to scale your career and take on bigger leadership responsibilities.
  • Impact: Your leadership will directly influence customer satisfaction and business growth, making a tangible impact on our success.
  • Development: This position is an excellent stepping stone to more senior roles within the company, giving you the chance to grow with the organization.
What We Offer:
  • Competitive salary + Bonus
  • 25 days annual leave plus public holidays
  • Holiday buyback scheme
  • Volunteering days
  • Pension scheme
  • Life insurance
  • Health and wellness programs, including medical cover
  • Significant career progression opportunities, with potential to take on a larger leadership role in the future.
  • Ongoing professional development and training resources.
#LI-Corpay #LI-AM1About CorpayCorpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Corpay