Part time receptionist

NHS

  • Daventry, Northamptonshire
  • £12.57 per hour
  • Permanent
  • Part-time
  • 3 hours ago
The successful applicant will be the first point of contact for our patients, providing a welcoming and professional service both in person and on the telephone. Duties will include booking appointments, dealing with patient queries, managing prescriptions, and supporting the wider practice team with administrative tasks.Main duties of the jobTo provide a first class reception service to the practiceWhile previous experience in general practice isbeneficial, it isnot essential. We are looking for someone with:Excellent communication and interpersonal skillsA friendly and approachable mannerGood IT and organisational skillsThe ability to work as part of a supportive teamMust have a positive attitude and a willingness to learnAbout usWe are a small rural very friendly, high achieving medical practice based in Byfield in Northamptonshire, bordering, Warwickshire and OxfordshireDetailsDate posted03 September 2025Pay schemeOtherSalary£12.57 an hourContractPermanentWorking patternPart-timeReference numberA0606-25-0002Job locationsChurch StreetByfieldDaventryNorthamptonshireNN11 6XNJob descriptionJob responsibilitiesByfield Medical CentreJob Description Part-Time ReceptionistJOB TITLE:Part TIME RECEPTIONISTRESPONSIBLE TO:Reception ManagerJOB PURPOSE:Greeting patients and visitors in an efficient and courteous mannerProvide an effective and polite telephone enquiry serviceProactively communicate information between relevant patients, doctors and professionalsBooking patient appointments, handing out medications and prescriptionsAssisting admin team with referrals and insurance documentationScanning documentsPhotocopying, filingMAIN DUTIES AND RESPONSIBILITIESGreet patients and visitors to the practice.Book in patients and visitors in line with practice appointments and visitors procedures.Respond and/or redirect all patient and visitor requests accordingly.Booking, amending and cancelling patient appointments.Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).Hand out prescriptions/medications to patients.Deal with patient queries.Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals.Undertake computerised mandatory training.Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morningAttend staff meetings contributing ideas where appropriate.This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-timeWork safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.Job descriptionJob responsibilitiesByfield Medical CentreJob Description Part-Time ReceptionistJOB TITLE:Part TIME RECEPTIONISTRESPONSIBLE TO:Reception ManagerJOB PURPOSE:Greeting patients and visitors in an efficient and courteous mannerProvide an effective and polite telephone enquiry serviceProactively communicate information between relevant patients, doctors and professionalsBooking patient appointments, handing out medications and prescriptionsAssisting admin team with referrals and insurance documentationScanning documentsPhotocopying, filingMAIN DUTIES AND RESPONSIBILITIESGreet patients and visitors to the practice.Book in patients and visitors in line with practice appointments and visitors procedures.Respond and/or redirect all patient and visitor requests accordingly.Booking, amending and cancelling patient appointments.Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).Hand out prescriptions/medications to patients.Deal with patient queries.Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals.Undertake computerised mandatory training.Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morningAttend staff meetings contributing ideas where appropriate.This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-timeWork safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.Person SpecificationExperienceEssential
  • Experience of working with the general public
  • Experience of reception work
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
Desirable
  • Experience of working within General Practice
QualificationsEssential
  • Good standard of education
Person SpecificationExperienceEssential
  • Experience of working with the general public
  • Experience of reception work
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
Desirable
  • Experience of working within General Practice
QualificationsEssential
  • Good standard of education

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