Contracts Manager

Skanska

  • London
  • Permanent
  • Full-time
  • 20 days ago
Description and requirementsSkanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.We are looking for a Contract Manager to join the Commercial Property Maintenance team on one of our projects in Central. The purpose of the role will be to ensure that our delivery performance is in line with contract obligations and Building Services business processes. These services must be delivered to budget expectation or better and with high levels of customer satisfaction.What you'll do:
  • Manage all Building Services directly employed staff to ensure that their performance meets the agreed and acceptable standards for the service delivery
  • Manage agreed KPIs and SLAs, ensuring best use of all resources to ensure targets are met
  • Responsible for managing the company's H&S and environmental performance on site
  • Responsible for managing the site P&L account to agreed margins
  • Recruitment of any new staff required on site, whether temporary or full time staff to ensure site is adequately resourced for service delivery
  • Responsible for the development of all staff under their control, which will include annual appraisals
  • Management of client relationship on a daily basis
  • Management of all reports required by either client or Skanska Building Services management team
  • Represent SFS at all client meetings
  • Review and develop new operational strategies to ensure continued improvement to service delivery
  • Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue
  • Become AP for your site or sites if required
What you'll bring to the role:
  • Experience delivering a Hard Services FM contract
  • Experience in business development
  • Management qualification
  • Management experience of service delivery in high profile offices
  • Ability to communicate both verbally and in writing with all levels of staff and clients
Equal opportunitiesWe thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.Flexible workingWe welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.Reasonable adjustmentsWe would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application.More information about the rolePlease note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:Closing dateThe closing date for this vacancy may be subject to change any time at the sole discretion of the business.We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Skanska