Contract Delivery Manager
- London
- Permanent
- Full-time
- Lead maintenance management on the portfolio and provide information on service plans and records
- Contribute to effective communications and provide operational support for all maintenance related activities
- Demonstrate a responsive "can-do" attitude to PAM and end users across the portfolio
- Ensure prompt and professional response to client requests
- Ensure compliance to the PAM contract specification
- Provide monthly reports in the agreed format both internally and to varied clients
- Ensure that all JLL Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Account Manager or H&S Director where necessary
- Ensure that risk assessments, COSHH records and safe methods of work records are held on site for all working practices
- Ensure that records are maintained in compliance with the PAM client specific requirements
- Ensure that all JLL staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences
- Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site
- Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users
- Continually assess performance levels and drive improvement through the development of the team's skills and attitude, innovation and better utilisation of contract resources
- Update asset lists, schedules and instruction sets on various client platforms
- Plan labour with contract supervisors and schedule tasks to ensure effective completion of maintenance work on site; either through direct labour resources or sub-contractors
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual
- Ensure that all site based business systems are being utilised effectively and to standard required by JLL. These include financial, maintenance management, KPI, and H&S systems
- Ensure that work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to client requirements
- Monitor and report on quality and financial performance of service delivery in line with KPI requirements
- Using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the PAM clients through monthly meetings forum
- Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective
- Ensure that changes are driven through the operation in a seamless and efficient manner as appropriate
- Provide technical support to team and PAM client staff as appropriate
- Continually assess performance levels and drive improvement through the development of the team's skills and attitude, innovation and better utilisation of contract resources
- Ensure that the JLL and PAM image is reflected positively through staff appearance and demeanour
- Communicate regularly with staff through formal and informal channels to ensure free flow of ideas and that morale remains high
- Handle first line HR queries and concerns, escalating to disciplinary procedures when necessary
- Recruit staff as required and ensure a full induction program is completed
- Ensure that the correct staff and efficiency levels are maintained
- Distribute work to team members based on capability and capacity
- Contribute to the appraisal of staff and suppliers
- Ensure that administration procedures and records are maintained in line with company policy
- Day-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of administrators
- Efficiently log and process extra works and provide timely authorisation of supplier's invoices
- Maintain accurate records of works completed and expenditure and provide reports to the Account Manager as required
- Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levels
- Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality
- Identify cost effective good working practice on site, including spares holding and consumable levels
- Ensure best purchasing practise using JLL nominated suppliers
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