Service Manager

• Have a real passion for delivering the highest levels of customer service
• Are a team player who can motivate and lead a team to achieve amazing results
• Enjoy the buzz that comes with working in a busy, lively, active dealership

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments
• Discounts on products and services that we provide for family and friends.

• Allocating Aftersales resources in a cost-effective manner whilst remaining within budgetary guidelines, applying a flexible approach to the use of manpower and physical resources across divisions.
• Achieving profit objectives that have been negotiated within a specific time frame.
• Identifying opportunities to strategically develop the business and implementing long term plans.
• Planning, initiating and promoting marketing events and promotions.
• Reviewing the monthly sales and profit performance in co-operation with other department managers.
• Building a strong rapport and relationships with external customers to secure long term profitable business.
• Providing positive customer experiences in all instances, leading by example to promote a customer focused team performance.
• Coaching and developing the job-related skills of team members to support improvements in their job performance.
• Planning and adjusting the workloads of department personnel to match their skills and abilities, considering the shifting priorities of the department.
• Communicating visions and goals to all team members.

• Have previous Aftersales experience working within the Commercial Vehicle Industry., working with Isuzu Truck, Ford Commercial, Fiat Professional, Peugeot, Citroen and Vauxhall.
• Be familiar with automotive systems, warranties, services, repairs.
• React to a sense of timescales and urgency.
• Be able to lead, coach and motivate their team.
• Have exceptional customer service skills as well as strong communication skills.
• Demonstrate the ability to work to a high level of accuracy and have excellent organisational skills.
• Possess a team player mentality.
• Have a real drive to succeed and a need to exceed targets!

Pentagon Group