What you will doJoin our team to coordinate support services for Members of Parliament (MPs), Members Security Support Services (MSSS), You'll ensure exceptional customer service and uphold KPIs and SLAs while overseeing the complete sales process, from approvals to supplier interactions.What we offerCompetitive salary25 Paid holidays + Bank Holidays & sick payOffice based role in BirminghamComprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security productsExtensive product and on the job/cross training opportunities with outstanding resources availableEncouraging and collaborative team environmentCareer development through various career ladders including Customer ServiceHow you will do itMaintain close relationship with MPs, ensuring timely delivery of objectives.Direct coordination of programs and achievement of KPIs.Plan and schedule service delivery and installations.Coordinate documentation and communications with internal and external stakeholders.Ensure compliance with health & safety regulations.Manage workloads and escalate issues as needed.Promote company culture and contribute to team developmentWhat we look forExperienceExperience in customer-facing roles, meeting targets, and networking.Strong operational and financial acumen preferred.KnowledgeProficient in PC literacy and Microsoft Office.Familiarity with internal applications and SharePoint.CompetenciesIntegrity, customer focus, and managerial courage.Drive for results, action-oriented, and creative.Effective in organizing, prioritizing, and managing processes.Proficient in written communication and time management.***Completion of the CTC (counter terrorist check) & SC (Security Check) vetting is a requirement of this position***#LI-MS2#LI-Onsite
