Location: Site based- Solihull- B90Hours: 40 hours a week flexible (8am – 5pm)Responsibilities to include but not limited to:
- Monitoring the client email inbox and responding to queries
- Inputting and tracking reactive jobs on the CAFM system
- Actively monitoring open reactive jobs including chasing for updates and allocating reactive jobs to engineers and contractors
- Raising purchasing orders for engineers and other team members as required
- Allocating PPM tasks to engineers and contractors
- Ensuring any subcontractor PPMs are booked in on time
- Attend client meetings as and when required
- Keen attention to detail and continuously looking for improvements
- Scanning compliance documentation (in-house and sub-contractor)
- Closing down completed jobs and uploading any associated paperwork
- Reviewing documentation and raising any issues to the Account Manager
- Assist Account Manager with client reporting including helpdesk stats and trends
- Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager
- Following up with sub-contractors for paperwork/certificates in relation to completed works/inspections
- Raising remedial actions following works or inspections
- Processing quotes as required and acquiring costs from in house engineers or contractors
- Assessing completeness and appropriateness of sub-contractor RAMS
Key Requirements:
- Previous administrative experience desirable
- Previous helpdesk experience is desirable
- Previous experience overseeing contractors required
- Demonstrate strong administration skills
- Strong IT skills including Microsoft Office
- Excellent telephone and email manner, with solid communication and interpersonal skills
- Excellent attention to detail
Pareto Facilities Management
