Customer Service Administrator

Hendy

  • East Grinstead, West Sussex
  • Permanent
  • Full-time
  • 1 month ago
Do you have a passion for delivering exceptional customer service and are looking to build a career in the automotive industry? Due to the creation of our Recovery Centre at Hobbs, our fantastic team are looking for an organised team-player to join them as a Customer Service Administrator.The Opportunity:You will play a key role in developing strong relationships with our customers, acting as the main point of contact for those whose cars have been recovered. You will deliver an exceptional experience in accessing aftersales and workshop products and services within Hobbs.In this role, you will lead operations on the front desk, delegating tasks accordingly while assisting the Workshop Manager, ensuring customers feel welcomed and informed, facilitating a smooth and easy process every time.About You:To be successful in this role you will have excellent time management skills and be able to prioritise your workload to meet tight deadlines to support the team.Provided you are self-motivated, energetic and enthusiastic, and a fast learner who loves to absorb new information, possessing the below skills and behaviours will allow you to succeed:
  • A customer focused attitude, demonstrating a proactive approach to helping others and delivering a high level of service to customers;
  • A good standard of verbal and numerical reasoning – familiarity with payment processes, including preparing and processing invoices would be an advantage;
  • A confident and approachable manner, with the ability to build rapport with colleagues and suppliers to meet customer needs;
  • Resilience and be a flexible team player, able to undertake new tasks and use initiative to support the wider team during busy periods;
  • An interest in developing your technical mechanical knowledge;
  • Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;
  • Knowledge of Dealer Management Systems (e.g. CDK) (desirable but not essential);
  • A full UK driving licence.
Although motor industry experience or an admin/customer service background would be preferable, full training will be provided to help you both thrive and progress within the Group.The Rewards:As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
  • Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
  • Enhanced family leave benefit;
  • Life Insurance;
  • Bupa Healthcare Cash Plan for you and your family;
  • Opportunity to join the company pension scheme;
  • 23 days holiday (plus bank holidays), increasing with length of service;
  • Discounts on new vehicle, used vehicle, service and parts purchases;
  • Various perks and discounts with high street and online retailers and services.
The Company:Hendy Group is a family-run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for over 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.

Hendy