Senior User Researcher
Hitachi Solutions
- London
- Permanent
- Full-time
- Understanding and applying research methods appropriate for the product lifecycle or phase
- Applying design thinking frameworks such as Double Diamond or government agile delivery phases
- Conducting research with diverse users to help teams deliver accessible and inclusive products and services
- Establishing and applying ethical research standards and practices to ensure research is conducted safely for all people involved
- Communicating research insights to drive changes in service and product design, and informs policy and organisational strategy
- Communicating, collaborating and constructively challenging ways of thinking with teams and stakeholders
- Establishing an effective user-centred design culture in a team or organisation
- Demonstrating the value of user-centred design to stakeholders and convincing them about the benefits of taking an evidence-based approach
- Working in multidisciplinary agile teams and advocating for best practices in challenging and fast-paced environments
- Conducting research on a wide variety of products and services across organisations and industries