User Researcher
Hitachi Solutions
- London
- Permanent
- Full-time
- Developing and maintaining relationships with senior stakeholders within Central Government organisations
- Helping to support them, and their organisations to digitally transform services, including moving to the cloud, developing target operating models, digital by design, design by data, data and AI and innovation
- Helping support customers to realise the benefits of transforming services, and guide them through complex technology decision making process
- Seeking out and developing new business leads and opportunities
- Delivering end to end customer support, from understanding a problem and developing / winning an account through to delivering a change programme
- Be responsible for accounts, articulating a clear vision and achievable goals and supporting Hitachi's teams to develop and iterate products, strategies and roadmaps
- Leading engagements with customers and stakeholders and representing Hitachi Solutions in a range of public arenas
- Keeping up with the changing digital and technology landscape and the opportunities they provide to improve the delivery of public services in the UK
- A desire to collaborate, learn and improve
- Strong communication skills that enable you to engage with people through a range of channels and explain what you are doing and how you are doing it in clear and compelling ways
- Understanding and applying research methods appropriate for the product lifecycle or phase
- Understanding and applying design thinking frameworks such as Double Diamond or government agile delivery phases
- Conducting research with diverse users to help teams deliver accessible and inclusive products and services
- Applying ethical research practices to ensure research is conducted safely for all people involved
- Communicating research insights to drive changes in service and product design
- Communicating and collaborating a with teams and stakeholders
- Contributing to an effective user-centred design culture in a team or organisation
- Demonstrating the value of user-centred design to stakeholders and advocating for a user-centred approach
- Working in multidisciplinary agile teams and advocating for best practices in challenging and fast-paced environments
- Conducting research on a variety of products and services