Medical Secretary/Practice Management Assistant

NHS

  • Banbury, Oxfordshire
  • Permanent
  • Part-time
  • 12 days ago
This is a hybrid role supporting the Medical Secretaries and Management Team within the practice and as such will encompass a wide variety of duties.This role helps ensure the smooth and efficient operation of the practice often working as part of the wider administrative team to support patient care and practice's non-clinical aspects of running the business.This role includes tasks like managing patient records, handling communications, and assisting with various administrative duties.Part time - 30 hours per week (potential for full time for right candidate). Practice basedProposed work patternMedical Secretaries - 20 hours (Monday or Tuesday mornings and Wednesday, Thursday and Friday afternoons)Management Team - 10 hours (Tuesday afternoons + other hours to be agreed)Anticipated start date November 2025Please noteSuccessful candidates and there immediate household cannot be patients of Hightown Surgery. If you and your immediate family are Hightown patients and you join the practice team you and your household will be expected to move to another GP practice to ensure confidentiality and conflicts of interest are maintained.Main duties of the jobMedical Secretary main dutiesResponsible for creating clinical letters, answering telephone enquiries and dealing with patient queries, plus covering the Medical Secretary duties during periods of absence.The successful candidate will have good organisational skills, the ability to prioritise demands of a busy office and manage their time and workload effectively.Requirement to work unsupervised and communicate with GP's, Locums and other clinical members of staff regularly.Duties may be varied from time to time under the direction of the Practice Management Team, dependent on current and evolving Practice workload and staffing levels such as supporting annual vaccination and healthcare campaigns.Management Team main duties:
  • Producing & circulating rotas
  • Submitting practice statistical data
  • Patient and practice communication (e.g. patient TV and website)
  • Updating training records, monitoring DNA rates
  • Handling correspondence (e.g. emails and letters)
  • Filing, photocopying and maintaining records
  • Scanning documents
  • Recruitment admin
  • Assisting with preparation of reports/documents
  • Managing practice supplies and equipment
  • Assisting at practice events
  • Supporting annual vaccination and healthcare campaigns
  • Provision of refreshments for staff/visitors, loading/emptying dishwasher and keeping the kitchen area clean and tidy when required
  • Basic IT first contact support
  • Processing patient requests for online access to their medical records
About usPractice Mission StatementWe are committed to providing high quality personalised, accessible health care to all our patients by ongoing development of our highly trained and motivated practice team, working together in an environment of trust, respect, growth, self-care and kindness.Hightown Surgery are part of Banbury Alliance Primary Care Network (PCN). We are three medium sized partnership lead GP practices serving over 30,000 patients. This position will be based at Hightown Surgery only.Hightown Surgery are a thriving, friendly, partner-led training practice with 6 GP partners and 4 salaried GPs) who strive to offer the best aspects of traditional General Practice, whilst taking advantage of new opportunities and novel ways of working for the benefit of our patients and loyal team.We are situated 15 minutes from the train station and opposite Horton Hospital.This could be an ideal first step into General Practice administration. We welcome informal visits. If this would be of interest to you please contact us.DetailsDate posted22 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-timeReference numberA2241-25-0003Job locationsHightown GardensBanburyOxfordshireOX16 9DBJob descriptionJob responsibilitiesPlease see attached documents for full job descriptions and essential and desired experience and skills. Job descriptionJob responsibilitiesPlease see attached documents for full job descriptions and essential and desired experience and skills.Person SpecificationQualificationsEssential
  • GCSE grade A to C in English and Maths.
  • Computer Literacy. Competent in Microsoft packages - Word, Excel, Outlook and Teams.
  • Attention to detail.
  • Excellent communication skills. Both written and verbal to interact effectively with patients, colleagues and other healthcare professionals.
  • Organisational skills. Ability to manage multiple tasks, prioritise effectively and maintain accurate records.
  • Confidentiality.
  • Flexible and adaptable to changing priorities, duties and work pattern where necessary (e.g. cover absence).
  • Customer Service Skills. Experience dealing with patients or the general public. Providing a positive and helpful experience for patients and practice staff members.
  • Confident telephone skills.
  • Teamwork. Working effectively with colleagues to support patient care and practice management and administration teams.
  • Live within commutable distance of Banbury.
  • Able to work likely work pattern.
Desirable
  • Previous administrative work in General Practice/Health Care Sector.
  • Ability to touch type and note take at meetings would be an advantage.
Person SpecificationQualificationsEssential
  • GCSE grade A to C in English and Maths.
  • Computer Literacy. Competent in Microsoft packages - Word, Excel, Outlook and Teams.
  • Attention to detail.
  • Excellent communication skills. Both written and verbal to interact effectively with patients, colleagues and other healthcare professionals.
  • Organisational skills. Ability to manage multiple tasks, prioritise effectively and maintain accurate records.
  • Confidentiality.
  • Flexible and adaptable to changing priorities, duties and work pattern where necessary (e.g. cover absence).
  • Customer Service Skills. Experience dealing with patients or the general public. Providing a positive and helpful experience for patients and practice staff members.
  • Confident telephone skills.
  • Teamwork. Working effectively with colleagues to support patient care and practice management and administration teams.
  • Live within commutable distance of Banbury.
  • Able to work likely work pattern.
Desirable
  • Previous administrative work in General Practice/Health Care Sector.
  • Ability to touch type and note take at meetings would be an advantage.

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