Quality & Delivery Manager – Retrofit Training & AssessmentFull-time | Competitive Salary | National Role (Hybrid with Travel)We are seeking an experienced and passionate Quality & Delivery Manager to lead operational excellence in our retrofit training and assessment programmes. This role is crucial in ensuring our provision meets the highest industry standards, while driving compliance, learner success and continuous improvement.The Role – Quality Assurance in Retrofit TrainingIn this pivotal position, you will:Lead the quality assurance framework for retrofit training and assessment provisionManage, coach and support trainers, assessors and delivery teamsMonitor delivery standards through observations, audits and feedback reviewsLiaise with awarding organisations and external quality assurers to maintain accreditationEnsure compliance with all retrofit schemes, PAS 2035 and industry regulationsSupport curriculum development to reflect evolving retrofit standards and best practiceOversee operational performance metrics, ensuring training delivery meets KPIsShape the learner journey, from enrolment to successful completion, ensuring outstanding experiencesAbout You:Essential:Qualified Domestic Energy Assessor (DEA) and Retrofit Assessor (RA) as a minimumKnowledge and application of PAS 2035 retrofit guidanceProven track record in quality assurance and compliance within training or assessmentStrong leadership, coaching and people management skillsHighly organised, detail-oriented and proactiveWillingness to travel nationally as requiredDesirable:Retrofit Coordinator (RC) qualificationExperience in developing retrofit training materialsKnowledge of net zero housing initiatives and sustainability frameworksWhy Join Us?You’ll be part of a purpose-driven organisation making a tangible impact on the UK’s journey to net zero. We offer:A supportive and collaborative working cultureProfessional development and career progression opportunitiesThe chance to influence the standards of retrofit training nationwide🤝 Diversity and InclusionAt SERT, we are committed to building a workforce that reflects the diverse communities we serve. We actively welcome applications from individuals of all backgrounds, including those who are:NeurodiverseEx-forces or ex-offendersReturning to work after a career breakFacing barriers to employmentWe work closely with partners such as to ensure that inclusive hiring is not just a policy, but a practice. Our recruitment and training services are designed to create equal opportunities and a fair, supportive environment for all.Looking For Something New? Take a Look at SERT'sIf you’re interested in expanding your career or transitioning into a new area, SERT offers a range of specialised training courses in electrical, solar, battery, air source heat pumps, and domestic heating. Our training courses are industry-recognised qualifications that could help you explore new career paths in the energy and utilities sectors.Speak to our team today about enrolling in a course to expand your skills and open new opportunities in growing industries.
