General Manager
- London
- Permanent
- Part-time
- P&L Management: Take full ownership of the club’s profit and loss account, ensuring revenue and expenditure align with strategic targets.
- Budget Development: Prepare, manage, and review detailed budgets, identifying opportunities to maximize profitability while maintaining service excellence.
- Revenue Optimization: Identify and implement strategies to drive all revenue streams, including memberships, personal training, additional spend (retail, juice bar and more)
- Cost Control: Establish stringent controls over payroll, supplier contracts, and operational expenses to achieve and exceed margin targets.
- Financial Reporting: Provide detailed financial analysis, including weekly and monthly reports on trading performance, variance analysis, and forecasts.
- Data-Driven Decision Making: Use member data, demographics, and usage trends to identify growth opportunities and tailor offerings to meet market demands.
- Strategic Input: Collaborate with the Company Director to contribute to the overall business strategy, leveraging financial insights to drive decision-making
- Seamless Club Operations: Oversee day-to-day operations, ensuring the club runs efficiently and delivers an exceptional member experience.
- Compliance and Standards: Ensure adherence to health and safety regulations, company policies, and industry standards through regular audits and proactive issue resolution.
- Facility Management: Maintain world-class facilities, working with contractors and internal teams to ensure cleanliness, maintenance, and functionality.
- Process Optimization: Continuously refine operational processes to improve efficiency, reduce costs, and enhance service delivery.
- Crisis Management: Implement contingency plans to address operational challenges swiftly and effectively.
- Sales Leadership: Develop and execute robust sales plans to achieve and exceed membership targets.
- Marketing Campaigns: Oversee local and digital marketing efforts, ensuring campaigns are impactful and align with brand messaging.
- Event Management: Plan and deliver community engagement events to drive member acquisition and retention.
- Member Retention: Implement strategies to build long-term member relationships and reduce churn, ensuring sustained revenue growth.
- Sales Team Development: Lead and mentor the sales team to improve performance, conversion rates, and overall effectiveness.
- Leadership by Example: Inspire and motivate the team to deliver exceptional service and achieve business goals.
- Recruitment and Development: Attract, hire, and retain top talent, ensuring all team members have the tools and training to succeed.
- Performance Management: Conduct regular appraisals, set clear KPIs, and develop personal development plans for all team members.
- Team Engagement: Foster a positive and collaborative culture, where accountability, growth, and member experience are prioritized.
- Studio and PT Oversight: Manage studio schedules and personal trainer performance, ensuring quality and alignment with club objectives.
- Business Development: Take ownership of the club’s strategic direction, using your creativity and insights to shape its offering and deliver the highest returns.
- Scalability: Collaborate with the Company Director on initiatives that enhance the brand’s scalability and pave the way for managing future sites.
- Autonomy: Implement and manage systems, processes, and initiatives in your way, with the freedom to innovate and adapt as needed.
- Growth Opportunities: Demonstrate leadership, financial acumen, and operational expertise to position yourself as a key figure in the brand’s expansion plans.
- Minimum of 5 years of experience in a senior leadership role, ideally within the fitness, hospitality, or leisure industries.
- Financial Expertise: In-depth knowledge and demonstrated success of P&L management, budgeting, forecasting, and financial analysis.
- Strategic Thinking: Ability to develop and execute strategies that align with broader business objectives.
- Operational Excellence: Strong understanding of fitness operations, compliance, and service delivery.
- Leadership: Proven ability to build, lead, and inspire high-performing teams, fostering a collaborative and accountable culture.
- Sales and Marketing Skills: Track record of driving revenue through innovative sales and marketing initiatives.
- Entrepreneurial Spirit: A creative, solution-oriented mindset with the agility to adapt to changing business needs.
- Communication: Exceptional interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
- Customer-Centric Approach: Passionate about delivering exceptional member experiences and continuously seeking ways to improve.
- Industry Expert: Strong understanding of fitness trends, membership growth strategies, and community engagement as well as a passion for health and fitness, with the ability to translate this into actionable strategies and member engagement.
- IT proficient: Including financial reporting tools, CRM systems, and social media platforms.
- First Aid qualification (preferred but not essential).